Amy Dodson5
Jonesboro,GA
Summary
Dynamic healthcare professional with extensive experience in phlebotomy and center supervision. Skilled in training staff and collaborating with medical teams to improve patient care and operational efficiency. Proven track record in implementing process improvements to enhance service delivery.
Dedicated Phlebotomy Technician with expertise in venipuncture, patient safety, and quality control. Committed to upholding infection control standards and enhancing process efficiency.
Skilled phlebotomist with strong focus on patient care and precision. Proven track record in efficient blood collection, handling, and processing. Adept at maintaining collaborative team environment and adapting to changing needs. Known for reliability and delivering results in high-pressure settings.
Overview
22
22
years of professional experience
1
1
Nationally Accredited Phlebotomist
Work History
Certified Phlebotomy Technician
Quest Diagnostics
1777 Montreal Circle
10.2008 - Current
- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Performed venipunctures and capillary draws with precision, minimizing patient discomfort and maximizing sample quality.
- Maintained accurate records of patient interactions and specimen collections using electronic health record systems.
- Collaborated with healthcare professionals to facilitate timely results and improve overall patient care experience.
- Trained new staff on phlebotomy techniques, safety protocols, and best practices in specimen handling.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for lab results.
Center Supervisor
CSL Plasma Center
Memphis, TN
01.2004 - 06.2008
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Trained and mentored staff on best practices for plasma donation procedures and customer service.
- Developed and implemented process improvements to enhance operational efficiency and patient experience.
- Monitored inventory levels, coordinating with vendors to maintain necessary supplies for center operations.
- Collaborated with management to establish strategic goals aligning with organizational objectives and regulatory requirements.
Education
Medical Laboratory Science
Southwest Tennessee Community College
Memphis, TNNationally Certified Phlebotomist - Phlebotomy And Medical Assistant
Concorde Career College
MemphisSkills
- Continuous learning mindset
- Quality control
- Order of draw mastery
- Proper labeling techniques
- Data entry
- Quality assurance practices
- Geriatric phlebotomy
- Venipuncture expertise
- Needle disposal safety
- Patient safety
- Infection control standards
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
- Educated numerous phlebotomy students on venipuncture and capillary puncture techniques.
- Won "17 Years of Services" award in [2025].
- Documented and resolved [Issue] as a Problem resolution Representative which led to timely results turnaround.
Certification
- Phlebotomy Instructor
- DPT - Donor Phlebotomy Technician
- Nationally Certified Phlebotomist, [NPCE ] - as of [12/9/24-12/8/26]
Timeline
Certified Phlebotomy Technician
Quest Diagnostics
10.2008 - Current
Center Supervisor
CSL Plasma Center
01.2004 - 06.2008
Medical Laboratory Science
Southwest Tennessee Community College
Nationally Certified Phlebotomist - Phlebotomy And Medical Assistant
Concorde Career College
17 years of services with Quest Diagnostics
*As an experienced phlebotomist of 21 years combined, my background and training prepared me to have more clarity and understanding about the SOP process fully. Originally, from Tennessee, I moved to Atlanta,Ga in 2018 for a better opportunity within Quest Diagnostics. Becoming a Problem Resolution Representative (SSH dept) within those 4 years granted me a specific skill set such as understanding and issuing TNP’s, TIQ’s and confirming ambiguous orders on a daily basis. I take TNP’s very seriously, and I attempt to educate employees that I have trained previously about their errors and the importance regarding SOP processes and procedures. Also, my exposure to Quest internal systems at Tucker lab granted me access to software including QLS, IDAA, Quanum,Outlook, etc. Lastly, my current position as an IOP Floater(2022-current) has revealed firsthand professionalism acquaintances with our clients and colleagues on a much bigger scale.