Amy Spray
Fort Mccoy,Fl
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
26
26
years of professional experience
Work History
Business Owner/Operator
Flip Chicks LLC Cleaning Company
01.2018 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
General Manager
Abbott’s Grill
03.2017 - 01.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed and maintained relationships with customers and suppliers through account development.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Store Leader
Royal Farms
04.2015 - 07.2017
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
Business Owner/Operator
Annabella’s Italian Restaurant
10.2008 - 09.2014
- Oversee daily restaurant operations, Schedule & Labor Control training of all employees(ensuring staff is performing to restaurant standards), coordinate, set up & manage private events, manage bar inventory, social media management & website development, administrative duties (cash handling, preparing system reports, cash and credit card deposits, etc), create promotional specials & arrange distribution of flyers, customer service (ensuring guests are pleased with their restaurant experience)
- Successfully managed a family restaurant of 25+ Employees
- Maintained expenses below budget through accurate planning, waste reduction, purchasing and cost-effective operating procedures
- Recruited, hired, supervised, scheduled and motivated staff
- Customer Service & Support
- MicroSoft Office & Word
- Marketing and Event Planning
- F & B operations
- Played a key role in sales increases & profitability
- Knowledge of POS systems
Front of The house Manager/Event Coordinator
Tavern on The Circle
12.2007 - 10.2009
- Helped to open a restaurant and to maintain daily operations for the first 2 years
- Played a key role in profitability, customer service,operations & quality control
- Performed cash handling activities and secured nightly bank deposits.
- Booked and organized all events
- Menu planning
- Managed a staff of 35+ employees directed all staff training and development conducted monthly performance reviews & weekly staff meetings
- Assisted GM in Advertising and marketing
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- F&B operations
Assistant Store Manager
Carl King Company
03.1996 - 01.2004
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Implemented and maintained equipment to guarantee optimum safety, control and security.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Business Management Classes -
Delaware Technical And Community College
Skills
- Effective Planning Staff Management & Training
- Scheduling & Labor Control Human Resource
- Product Quality & Control Solving Problems / Building Relationships
- Providing Exceptional Customer Service
- Board Oversight
- Change and Growth Management
- Industry Expertise
- Portfolio Management
- Leadership and People Development
Timeline
Business Owner/Operator
Flip Chicks LLC Cleaning Company
01.2018 - Current
General Manager
Abbott’s Grill
03.2017 - 01.2020
Store Leader
Royal Farms
04.2015 - 07.2017
Business Owner/Operator
Annabella’s Italian Restaurant
10.2008 - 09.2014
Front of The house Manager/Event Coordinator
Tavern on The Circle
12.2007 - 10.2009
Assistant Store Manager
Carl King Company
03.1996 - 01.2004
Business Management Classes -
Delaware Technical And Community College
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