Amy Spriggs March
Yadkinville,NC
Summary
Proven leader in manufacturing and service environments, notably with Lydech, where I spearheaded quality assurance and staff development initiatives, boosting productivity and reducing safety incidents. Skilled in assembly and production, my approach emphasizes continuous improvement and mentorship, achieving significant enhancements in production targets and team performance. Experienced production leader knowledgeable about Industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Performance-oriented manufacturing professional with demonstrated skills in enhancing workflows and resource utilization to achieve demanding Industry targets. Hardworking leader and analytical problem-solver with conscientious approach to tackling operations issues. Decisive leader and collaborative team-builder with good planning and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Production Supervisor
Lydech
10.2021 - Current
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Achieved on-time shipments goal by empowering employees to continued success.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Team Leader
Lydall Thermal Acoustical
03.2018 - 10.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Team Leader
General Mills
03.2015 - 03.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Manager on Duty
Hilltop Carryout
05.2010 - 07.2014
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Assisant Customer Service Coordinator
Kroger
05.1997 - 05.2009
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
Education
Diploma - Cosmetology
Scioto County Career Technical Center
Lucasville, OH05.1996
Skills
- Assembly and production
- Quality Control
- Production targets
- Audit management
- Continuous Improvement
- Schedule Management
- Materials Handling
- Cost Control
- Staff Management
- Print Production
- Manufacturing
- Scheduling Coordination
- Staff Development
- Schedule oversight
- Equipment monitoring
- Project Management
- Inventory Management
- Quality assurance expertise
- Production Planning
- Raw materials
- Process Improvement
- Production and processing
- Training and mentoring
- Quality Assurance
Timeline
Production Supervisor
Lydech
10.2021 - Current
Team Leader
Lydall Thermal Acoustical
03.2018 - 10.2021
Team Leader
General Mills
03.2015 - 03.2018
Manager on Duty
Hilltop Carryout
05.2010 - 07.2014
Assisant Customer Service Coordinator
Kroger
05.1997 - 05.2009
Diploma - Cosmetology
Scioto County Career Technical Center
Similar Profiles
Roy GrossRoy Gross
Machine Operator at LydechMachine Operator at Lydech
Matthew BellMatthew Bell
Machine Operator at LydechMachine Operator at Lydech
Sherry HowardSherry Howard
PST Specialist at LabcorpPST Specialist at Labcorp
Dylan WallDylan Wall
Project Manager at Pelagio Gutters and MoreProject Manager at Pelagio Gutters and More
Levi UnderwoodLevi Underwood
NA at Flow ChevroletNA at Flow Chevrolet