Amy Stabe
Administrative Assistant
Beresford,SD
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Senior Secretary/Administrative Assistant
SD Department Of Human Services
Sioux Falls, SD
08.2018 - Current
- Maintains leases on apartments, office equipment, custodial and other miscellaneous contracts
- Purchases office supplies and other necessities for inner office as well as student apartments with state issued procurement card
- Provides intermediate tech support to staff, students, and clients
- Mock interviewing and educating students, clients, and staff advanced Microsoft Office skills
- Creates monthly/annual reports for the Skills of Blindness, and Vocational Rehabilitation Program as well as reading and writing state contracts including advanced financial coding.
- Assists students and staff with blindness and visual impairments with everyday activities, office duties, timekeeping, and as a general teaching assistant for both technological knowledge as well as basic home management and clerical skills
- Uses the state voucher system, to pay all expenses associated with the Rehabilitation Center for the Blind while working with direct contacts in the Finance Department on coding and new/existing state contracts
- Maintains all on-site state vehicles while working with the Fleet and Travel Department
- Composes low vision reports for clients that visit our monthly low vision clinic by translating the doctor’s recommendation into an understandable format for Vocational Rehabilitation Counselors and Teachers
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executes record filing systems to improve document organization and management.
- Updates spreadsheets and databases to track, analyze and report on performance and data including composing statewide quarterly surveys and compiling data and tracking trends for the Annual Division Report presented to the Governor
- Restocks/maintains supplies and submitted purchase orders for both high-dollar purchases and everyday needs in the Rehabilitation Center
Senior Advocacy Coordinator
Capital One
Sioux Falls, SD
08.2013 - 12.2015
- Resolved complex banking situations, cardholder emergency needs and payment investigations while multitasking in many different systems and/or with internal and external contacts
- Received the ROAR award several times for consistently being in the top 5% of the department quality quarterly as well as customer satisfaction surveys
- Selected by management to construct team projects and contests to increase employee engagement as well as floor support coaching and developing employees who were struggling with policies, procedures and customer interactions
Tech Support/Global Customer Support
Verizon Wireless
Albuquerque, NM
10.2012 - 03.2013
- Assisted customers with complicated billing inquiries
- Provided tech support for advanced devices such as iPads, iPhones, Android, Blackberry, on both CDMA and GSM networks
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Recognized consistently for obtaining top customer satisfaction surveys averaging 9.5 on a scale of 10.
Collections, Credit Telesales, Representative III
Premier Bankcard
Dakota Dunes, SD
08.2006 - 07.2012
- Worked with cardholders who were in various stages of delinquency while consistently ranking in the top 10% of all collectors including dollars per hour and total monthly dollars
- Assisted applicants with the ongoing application process by explaining processes through Equifax, Transunion, Experion and Innovis
- Selected to pilot various computer programs, policies, and procedures in order to provide feedback on their efficiency and usability in order to potentially use them in the future
- Provided information and detailed explanations on the credit bureau process, annual percentage rates, (both variable and fixed rates), residual interest, and various other miscellaneous billing and credit inquiries.
Lead Representative/Floor Support
MCI Worldcom
Sgt. Bluff, IA
11.2000 - 06.2006
- Provided consistent lead support/coaching for escalation agents while also filling in for absent supervisors with supervisory tasks including conducting training sessions, payroll, and team meetings
- Recipient of the prestigious Spirit of MCI award hand chosen by upper management staff in recognition of attitude, statistics, attendance, and leadership skills
- Awarded the Presidents Club Award multiple quarters based on quality, average handling time, and returned calls handled
- Taught and delivered company curriculum in a professional training environment
Education
Microsoft Office Suite Accounting and Bookkeeping Advanced Computer Applications -
Administrative Assistant AAS -
Southeast Technical Institution
Sioux Falls, SD2018
Skills
- Strong Organizational Skills
- Database and Client Management Systems
- Research and Analytical Skills
- Confidentiality and Data Protection
- Computers and Technology
- Advanced MS Office Suite Knowledge
- Meeting Minutes
- Appointment Coordination
- Office Equipment Operation
- Technical Proficiency
- Managing Files and Records
- Records and Database Management
Timeline
Senior Secretary/Administrative Assistant
SD Department Of Human Services
08.2018 - Current
Senior Advocacy Coordinator
Capital One
08.2013 - 12.2015
Tech Support/Global Customer Support
Verizon Wireless
10.2012 - 03.2013
Collections, Credit Telesales, Representative III
Premier Bankcard
08.2006 - 07.2012
Lead Representative/Floor Support
MCI Worldcom
11.2000 - 06.2006
Microsoft Office Suite Accounting and Bookkeeping Advanced Computer Applications -
Administrative Assistant AAS -
Southeast Technical Institution
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