Amy Steele
Paradise,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To obtain a full-time position that offers professional challenges, utilizing interpersonal and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Highway Mail Carrier Sub-Contractor
Lori Bentoncourt
09.2021 - Current
- Accurately sort and organize mail for efficient distribution to 600 Magalia residents.
- Maintain a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Follow Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offer friendly and efficient service to customers, handled challenging situations with ease.
- Used portable devices to maintain system records by scanning items delivered to homes.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Load and secured items in truck to avoid damage to parcels during delivery.
- Inspect truck. reporting problems and safety hazards to supervisor.
Groundsman-Tree Worker
ABC Landscaping
09.2019 - 03.2020
- Filled out Job site Safety Check List Paperwork. Discussing any dangers to crew members.
- Operated wood chippers, ensuring safe and effective job execution.
- Conducted regular equipment inspections.
- Prepped trimming tools by sharpening blades and chainsaw teeth.
- Used hand tools and chainsaws to clean job sites.
- Followed safety regulations and company procedures to safeguard personnel, equipment and the community.
- Utilized Personal Protective Equipment.
- Maintained and operated chainsaws and chippers to reduce safety hazards and support productivity.
- Chopped and trimmed trees and operated chipping equipment for green waste.
- Required 12 hour shifts, 7 days a week, in all weather conditions
Laborer
Graham County Landscaping
08.2019 - 10.2019
- Improved worksite efficiency by maintaining clean and organized work area.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials.
- Maintained high-quality workmanship through attention to detail.
- Facilitated timely project completions by consistently meeting deadlines.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Bolstered team morale with a positive attitude and willingness to help.
- Delivered consistent results under challenging weather conditions.
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed instructions to complete work correctly.
- Organized materials, tools, and equipment to supply team members.
- Identified and reported hazards on job site to prevent accidents.
- Observed site safety rules to maximize protection for the crew.
- Installed water boxes including completion of water line connections.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols to prevent accidents.
- Provided labor support to other skilled trades.
- Measured Post holes and built a Cyclone fence surrounding a 10 acre property.
- Required 12 hour shifts, 7 days a week, in all weather conditions.
Groundsman-Tree Worker
Phoenix Timber Co
04.2019 - 08.2019
- Identified potential hazards and promptly addressed them.
- Collected and prepared green waste for removal and transport to disposal site.
- Assisted in reducing pest issues with inspections and collaboration with tree arborist experts.
- Maintained equipment and vehicle functionality with regular checks, cleaning, and minor repairs as necessary.
- Collaborated effectively with fellow co-workers to complete projects efficiently and maintain high-quality standards.
- Provided exceptional customer service to homeowners while attending to their inquiries or concerns about the job scope of their grounds.
- Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.
- Consistently met project deadlines through effective time management skills for both individual assignments and team efforts.
- Maximized efficiency in task completion by utilizing appropriate tools and techniques for each job.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used hand tools, Alaskan Mill and chainsaws to clear lots from fire damaged trees.
- Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
- Loaded and unloaded landscaping equipment and materials safely.
- Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
- Maintained tools by sharpening blades and replacing fluids.
- Prepared bids detailing scope of job to be preformed and over all cost including all fees required.
Construction Assistant
All The Best Construction Services
11.2015 - 08.2018
- Supported Contractor in preparing detailed budget estimates, leading to more accurate financial planning for clients.
- Increased client satisfaction by providing timely updates on project progress and addressing concerns promptly.
- Performed routine maintenance tasks on heavy machinery improving their functionality and extending their lifespan.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Distributed supplies to skilled workers to maintain job site productivity.
- Gathered and disposed of worksite debris to remove safety hazards.
- Boosted team efficiency and project requirements by correctly operating site equipment.
- Helped successfully complete large project ahead of schedule.
- Recognized and reported potential project challenges and assisted with solutions.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Painted walls, ceilings and other surfaces.
- Cleared work sites of hazardous items.
- Removed debris and waste from job sites.
- Unloaded and stored construction materials.
- Assisted in construction of residential buildings.
- Maintained tools and equipment in good working condition.
- Performed demolition work on existing structures.
- Maintained knowledge of safety practices for removing hazards from working sites.
Construction Worker
John Walton
04.2006 - 11.2015
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities without compromising quality or safety standards.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Assisted in the preparation of accurate project bids by providing detailed estimates for labor, materials, and equipment costs based on clients desired project goals.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Assisted with basic carpentry work such as refinishing wooden floors and crown molding.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
- Observed safety regulations on job sites to minimize accidents.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Managed safe and efficient use of tools and equipment on construction sites.
- Inspected tools and equipment to maintain safety and efficiency.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
Cross Merchandiser/Overnight Freight Team Associate
Home Depot
08.2001 - 11.2003
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring and stock replenishment for optimal product availability.
- Reduced out-of-stock instances by conducting regular audits and communicating discrepancies to management.
- Maximized overhead space utilization by rearranging products according to changing business needs and customer traffic patterns.
- Used Electric Pallet Jacks, Electric Ladders, Order Picker, regular pallet jack, Compactor, Bailer and Forklift as well as most of the machines in the store for cutting products to customers required needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Supported loss prevention initiatives by maintaining awareness of potential department losses and alerting management when needed.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with Department Heads to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Arranged consistent shelves, bins, and racks at seasonal display areas by following established planograms.
Janitorial Specialist
Clean Cat Custodial
04.2001 - 08.2002
- Improved facility cleanliness by performing maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced waste by properly sorting recyclable materials and disposing of trash according to company guidelines.
- Increased efficiency with proper inventory management of cleaning supplies and equipment.
- Supported building security measures by locking doors, turning off lights, and securing sensitive areas after hours when necessary.
- Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
- Achieved a high level of customer satisfaction by responding quickly to requests for additional cleaning or maintenance services.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Contributed to a welcoming atmosphere for employees and visitors through meticulous attention to detail in maintaining building spaces.
- Supported sustainability initiatives within the organization by using eco-friendly cleaning products and practices when possible.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Assistant Store Manager
Miller's Outpost
08.1993 - 12.1997
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Assisted store manager in meeting standards for customer service and quality.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Managed scheduling for store shifts to accomplish proper staffing.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Supported senior management in implementing and upholding store policies and procedures.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Planned and Hosted company parties with sister stores in the area.
- Loss prevention Agent for both Salinas and Capitola Miller's Outpost Stores
- Traveled to the Bay area often to fill in as management in stores that did not have enough management members to run the store.
Education
High School Diploma -
North Monterey County High School
Castroville, CA06.1993
Skills
- Reliability
- Customer Service
- Adaptability
- Attention to Detail
- Conflict Resolution
- Time Management
- Organizational Skills
- Complex Problem-Solving
- Multitasking
- Delegation skills
- Effective communication
Timeline
Highway Mail Carrier Sub-Contractor
Lori Bentoncourt
09.2021 - Current
Groundsman-Tree Worker
ABC Landscaping
09.2019 - 03.2020
Laborer
Graham County Landscaping
08.2019 - 10.2019
Groundsman-Tree Worker
Phoenix Timber Co
04.2019 - 08.2019
Construction Assistant
All The Best Construction Services
11.2015 - 08.2018
Construction Worker
John Walton
04.2006 - 11.2015
Cross Merchandiser/Overnight Freight Team Associate
Home Depot
08.2001 - 11.2003
Janitorial Specialist
Clean Cat Custodial
04.2001 - 08.2002
Assistant Store Manager
Miller's Outpost
08.1993 - 12.1997
High School Diploma -
North Monterey County High School