Amy Steltenpohl
Funeral Director
Dora,AL
Summary
Dedicated Funeral Director with extensive experience at New Horizon Memorial Funeral Home, specializing in compassionate communication and tailored funeral arrangements. Proven ability to enhance family satisfaction through personalized services and meticulous legal compliance. Skilled in grief counseling, ensuring a supportive environment during challenging times. Committed to honoring legacies with professionalism and empathy.
Overview
9
9
years of professional experience
Work History
Funeral Director
New Horizon Memorial Funeral Home
04.2023 - Current
- Arrange funeral and memorial services for grieving families to meet budgetary and memorialized instructions..
- Manage financial transactions and record-keeping with accuracy and confidentiality.
- Assist in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Display highest level of professionalism and sensitivity when dealing with grieving family members.
Sales Associate
Lowes Home Improvment
07.2022 - 04.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Funeral Director
Wetumpka Memorial Funeral Home
08.2019 - 04.2023
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Enhanced family satisfaction by providing compassionate and tailored funeral services.
- Customized funeral services to reflect unique lives of deceased, ensuring their legacy was honored and remembered.
- Picked up deceased at private homes, hospitals and county morgues.
Apprentice Funeral Director
Brookside Funeral Home
09.2016 - 08.2019
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Demonstrated professionalism and empathy when interacting with clients, creating an atmosphere of trust and comfort during their time of need.
Education
No Degree - Funeral Service
Jefferson State Community College
Birmingham, AL 05.2001 -
High School Diploma -
Benjamin Russell High School
Alexander City, AL 05.2001 -
Skills
Compassionate communication
Family counseling
Legal compliance
Grief counseling
Regulatory compliance
Obituary writing
Funeral arrangements
Timeline
Funeral Director
New Horizon Memorial Funeral Home
04.2023 - Current
Sales Associate
Lowes Home Improvment
07.2022 - 04.2023
Funeral Director
Wetumpka Memorial Funeral Home
08.2019 - 04.2023
Apprentice Funeral Director
Brookside Funeral Home
09.2016 - 08.2019
No Degree - Funeral Service
Jefferson State Community College
05.2001 -
High School Diploma -
Benjamin Russell High School
05.2001 -
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