Amy Stenglein
Zimmerman,MN
Summary
Adept at enhancing office operations and patient care, my tenure at North Memorial Health showcased my ability to streamline clinic procedures and elevate patient satisfaction. Leveraging skills in electronic health records management and interpersonal relationship building, I consistently improved data accuracy and office efficiency, contributing significantly to organizational growth.
Healthcare professional with extensive experience in clinic operations and patient care. Expertly handled administrative duties, ensuring smooth clinic operations and patient satisfaction. Known for collaborative teamwork and adaptability, consistently meeting dynamic needs of healthcare environments.
Diligent with strong background in clinic operations and patient interaction. Efficiently managed appointment scheduling, patient records, and front desk tasks, enhancing clinic workflow. Demonstrated proficiency in medical billing and customer service. Diligent worker with strong background in clinic operations and patient interaction. Efficiently managed appointment scheduling, patient records, and front desk tasks, enhancing clinic workflow. Demonstrated proficiency in medical billing and customer service.
Overview
28
28
years of professional experience
Work History
Clinic Office Assistant
North Memorial Health
09.2000 - Current
- Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
- Maintained a clean and organized office environment for optimal functionality, ensuring all necessary supplies were stocked and available for use.
- Improved overall office efficiency by handling a high volume of incoming calls, addressing inquiries, and directing patients to appropriate resources.
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
- Streamlined clinic operations by organizing and maintaining accurate patient records and documentation.
- Provided backup support for other office staff during periods of high demand or absences, ensuring seamless continuation of daily operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Asst Manager
Atlas Pet
09.1996 - 09.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
St.Francis High School
Saint Francis, MN06-1995
Skills
- Organizational growth
- Front desk operations
- HIPAA compliance
- Active listening
- Insurance verification
- Time management mastery
- Patient confidentiality maintenance
- Patient scheduling expertise
- Administrative support experience
- Professionalism and discretion
- Interpersonal relationship building
- Electronic health records management
- Positive attitude
- Customer service
- Time management
- Dedicated team player
- Verbal communication
- Organizing and categorizing
- Office administration
Timeline
Clinic Office Assistant
North Memorial Health
09.2000 - Current
Asst Manager
Atlas Pet
09.1996 - 09.2000
High School Diploma -
St.Francis High School