Amy Stephens
Hartselle,AL
Summary
Accomplished Delivery Specialist at Lynn Layton Chevrolet, enhancing customer satisfaction through effective communication and problem-solving. Leveraged tech-savviness to improve user experience and fostered strong customer rapport. Demonstrated professionalism and attention to detail, contributing to a 20% increase in customer retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Specialist
Lynn Layton Chevrolet
02.2025 - Current
- Assisted customers with vehicle features and functionalities during handover, improving user experience.
- Resolved customer inquiries regarding deliveries, fostering positive relationships and retention rates.
- Participated in training sessions on product knowledge to enhance service quality during deliveries.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Followed company policies and procedures during shift.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Sales Specialist
Lowes Home Improvment
05.2022 - 01.2025
- Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
- Assisted customers in product selection, providing expert advice on home improvement solutions.
- Maintained up-to-date knowledge of inventory, ensuring accurate stock levels and product availability.
- Collaborated with team members to improve sales strategies, increasing overall department performance.
- Trained new staff on sales techniques and customer engagement practices for effective onboarding.
- Executed promotional displays, driving awareness of seasonal products and special offers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
Dental Assistant
Sittason Family Dentistry
04.2018 - 06.2021
- Assisted in patient care, ensuring comfort and addressing concerns during procedures.
- Prepared treatment rooms and sterilized instruments according to safety protocols.
- Managed patient records using dental software, maintaining accuracy and confidentiality.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to improve workflow efficiency during procedures.
- Trained new staff on office protocols and best practices for patient management.
- Implemented inventory control measures to reduce waste and optimize supplies usage.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Participated in community outreach programs, educating public on importance of dental health.
Dental Assistant
Price Denton Endodontics
03.2011 - 09.2017
- Led initiatives to enhance patient experience, resulting in positive feedback from clients.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Streamlined digital x-ray processing, reducing wait time for diagnosis and treatment planning.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
Education
No Degree - Dental Assisting (Certificate)
Calhoun Community College
Tanner, AL04-2009
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Safety protocols and procedures
- Effective communication
- Safety protocols
- Customer rapport
- Tech-savviness
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Certification
Dental Assisting Certificate
Timeline
Delivery Specialist
Lynn Layton Chevrolet
02.2025 - Current
Sales Specialist
Lowes Home Improvment
05.2022 - 01.2025
Dental Assistant
Sittason Family Dentistry
04.2018 - 06.2021
Dental Assistant
Price Denton Endodontics
03.2011 - 09.2017
No Degree - Dental Assisting (Certificate)
Calhoun Community College