Amy Stevens
Account Executive
Vancouver,WA
Summary
Service-oriented Account Executive with 10 years of experience developing relationships with SMB owners and management. Dedicate to meeting personal and professional goals utilizing consistent and organized practices. Passion for driving customer loyalty by providing friendly and knowledgeable support.
Overview
12
12
years of professional experience
Work History
Account Executive
Smith.ai
Remote
06.2021 - 12.2022
- Prospected new clientele through networking and referrals.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Negotiated sales deals between customers and Smith.ai, resulting in mutually beneficial agreements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Recorded and maintained sales prospect and sales data within Salesforce.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Monitored sales processes to identify areas in need of improvement and recommended solutions to rectify issues.
Account Executive
Ruby
Portland, OR
05.2018 - 12.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Minimized customer churn by strengthening customer relationships with proactive and collaborative approach to managing needs.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Sales Development Representative
Puppet
Portland, OR
05.2017 - 05.2018
- Qualified leads and scheduled discovery meetings for outside sales team.
- Contacted approximately 35 prospective customers per day to uncover sales opportunities.
- Employed consultative approach to assess customer needs and business challenges.
- Worked independently with minimal supervision.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company-defined sales goals.
Inside Sales Manager
Papa Murphy's
Vancouver, WA
08.2011 - 05.2016
- Built relationships with potential franchisees and existing franchise community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new relationships.
- Collaborated with upper management to implement continuous improvements in lead follow-up and campaign sequences.
- Conducted individualized sales presentations and webinars.
- Identified prospects' goals and qualifications and developed appropriate responses along with suitable information on available opportunities
- Trained new inside sales representatives on sales strategies and processes to reduce process gaps.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Kept detailed records of daily activities through Salesforce.
Training Specialist
Papa Murphy's
Vancouver, W
07.2009 - 08.2011
- Trained and mentored new franchisees, store managers, and shift leads.
- Developed training handbooks, computer tutorials and reference materials.
- Traveled to client locations to conduct training classes.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
Skills
- Salesforce, Slack, Outreachio, Sales Loft, RingDNA,
- MS Office Applications, Google Workspace
- Building Customer Relationships and Loyalty
- Staff Training
- Personnel Accountability
- Proposal Generation
- Lead and Opportunity Identification
- Client Rapport-Building
- Stakeholder Relationship Management
- Client Correspondence
- Consultative Sales Approach
- Process Improvement
Quote
Don’t believe everything you think.
Byron Katie
Timeline
Account Executive
Smith.ai
06.2021 - 12.2022
Account Executive
Ruby
05.2018 - 12.2020
Sales Development Representative
Puppet
05.2017 - 05.2018
Inside Sales Manager
Papa Murphy's
08.2011 - 05.2016
Training Specialist
Papa Murphy's
07.2009 - 08.2011
Similar Profiles
Taelor BrownTaelor Brown
Virtual Executive Assistant | Virtual Receptionist at Smith.AIVirtual Executive Assistant | Virtual Receptionist at Smith.AI
Shelby WintermoteShelby Wintermote
Virtual Receptionist at Smith.aiVirtual Receptionist at Smith.ai
Alexis HillAlexis Hill
Quality Assurance Analyst at Smith.aiQuality Assurance Analyst at Smith.ai
Caylie KingCaylie King
Virtual Receptionist at Smith.aiVirtual Receptionist at Smith.ai
Addison SloanAddison Sloan
Substitute Teacher at Vancouver School DistrictSubstitute Teacher at Vancouver School District