Amy Sticha
New Prague,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Supervisor
Mystic Lake Casino And Hotel
05.2023 - Current
- Supervise team of front desk agents and help to resolve issues arising during shifts.
- Maintain well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Collect room deposits, fees, and payments.
- Work closely with housekeeping and maintenance staff to address requests and complaints made by guests.
- Complete late check-ins and directed guests to rooms and facilities.
- Answer phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Handle guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Call Center Representative
Mystic Lake Casino And Hotel
08.2021 - 05.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Assistant
Park Nicollet Methodist Hospital
10.2021 - 07.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Medical Assisting
Rasmussen University
Bloomington, MN09.2021
Skills
- Active Listening
- English Fluency
- Hotel Reservations
- Personable Demeanor
- Front Desk Management
- Welcoming Guests
- Multi-Line Phone Systems
- Complex Problem-Solving
- Shift Coverage
- Safety Protocols
- Professional Relationships
Timeline
Hotel Front Desk Supervisor
Mystic Lake Casino And Hotel
05.2023 - Current
Medical Assistant
Park Nicollet Methodist Hospital
10.2021 - 07.2022
Call Center Representative
Mystic Lake Casino And Hotel
08.2021 - 05.2023
Medical Assisting
Rasmussen University
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