Amy St. John
Summary
Quality-focused laboratory leader committed to providing exceptional patient care, maintaining a positive team environment, and communicating effectively across a diverse spectrum of individuals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor Laboratory
Allina Health
08.2022 - Current
- Provides day-to-day operational laboratory oversight of Allina Health Annandale Clinic, Allina Health Buffalo Crossroads Clinic, Allina Health Cokato Clinic, Allina Health Elk River Clinic, Allina Health Ramsey Clinic, Allina Health St. Michael Clinic, and Allina Health Maple Grove Clinic.
- Performs bench duties as needed including hematology, urinalysis, point of care kit testing, point of care iSTAT INR and chemistries, microscopy, specimen collection and processing.
- Keeps Clinics on track to meet budgetary targets, customer service level agreements, and regulatory requirements.
- Schedules, assigns, and supervises the work of lab staff.
- Trains students and new employees, coordinates preceptor activity, participates in system competency development, and direct observation of staff for the annual competency program.
- Monitors and helps implement processes and technical improvements to meet or enhance quality and service targets.
- Monitors and helps implement processes and technical improvements to meet or enhance quality and service targets.
- Maintains and resolves customer complaints or concerns.
- Adjusts daily staffing schedules to meet financial and business targets.
- Ensures employees receive appropriate regulatory and compliance training.
- Coordinates ongoing employee training and ensures competency assessments are completed.
- Develops and maintains staffing plans for the department.
- Assists with hiring, developing, and managing staff performance.
- Directs the daily work of staff.
- Delivers staff performance reviews.
- Partners with the department manager to create employee engagement strategies to recruit, retain, and engage staff.
- Financial management.
- Participates in annual budget development.
- Assists in monitoring financial, volume, and productivity data to meet financial targets.
- Helps create and implement cost reduction strategies when identified.
- Maintains safety, education, and competency requirements.
- Participates in the training of employees and students.
- Assists in Direct Observations of staff for annual competency program.
Assistant Supervisor
Inpatient Laboratory Services
04.2018 - 08.2022
- Manages 80+ Vascular Access Technicians, Laboratory Service Leads, Phlebotomy Education Assistants, Phlebotomy Assistants, and Laboratory Assistants at both Methodist and St. Marys Campuses supporting general floor, pediatrics, intensive care and emergency department patients.
- Performs i-STAT, Hemocue, and Glucometer point of care testing
- Maintains annual phlebotomy and point of care self competencies
- Conducts competency assessment of staff
- Trains Mayo School of Health Sciences Phlebotomy students and new employees
- Actively engaged in laboratory process improvements, quality initiatives, and creation/updating of standard operating procedures
- Supports and collaborates with leadership team to drive change
- Models positive, professional work ethic leading by example
- Promotes team environment through active communication, providing positive re-enforcement
- Provides direction and initiates discussions with staff keeping institutional goals in focus
- Mentors staff leading to their growth and personal development
- Highly organized and self-motivated, meeting deadlines
- Supports Quality Specialist and Quality Assistant ensuring regulatory compliance, assisting with audits
- Maintains supplies collaborating with Supply Chain Management and Par Excellence System
- Promotes optimal workflow by adjusting and balancing staffing to workload
- Ensures established turn around times are met while collecting quality specimens
- Swiftly resolves lab order and patient care issues
- Assists staff with troubleshooting lab orders and collection processes
- On-call resource for staff on weekends providing support, responding on-site when necessary
- Interviews and hires new employees
- Creates and presents yearly employee reviews
- Reconciles and approves timecards
- Reviews and reconciles laboratory billing as EPIC Charge Champion
Generalist Clinical Rotations
Mayo Clinic Rochester
01.2015 - 12.2016
- Departments include: Clinical Chemistry, Clinical Immunohematology, Clinical Microbiology, Clinical Hematology, Urinalysis, and Hemostasis.
Histology Technician
Frozen Section Laboratory
10.2014 - 04.2018
- Effective communication creating strong working relationships with employees and customers including pathologists, laboratory leadership, technicians/technologists, lab assistants, surgeons, nurses, researchers, and other laboratories.
- Creates and updates standard operating procedures/policies as member of Document Team
- Troubleshoots, resolves, and documents events as laboratory Problem Solver
- Demonstrates ability to multi-task while remaining organized in fast-paced environment
- Trains Mayo School of Health Sciences Histology Technician students
- Provides training and performs competency assessment of new employees and staff
- Participates in and trains after-hours and weekend on-call Frozen Section Laboratory coverage
- Performs histological techniques including accessioning, cutting and staining of fresh, frozen tissue.
- Maintains billing accuracy by reviewing and resolving billing daily
Histology Technician
Histology Laboratory
06.2008 - 10.2014
- Quality Reviewer for all training and competency assessment of staff
- Created and updated standard operating procedures as member of Laboratory Document Team
- Troubleshoots, resolves, and documents events as Laboratory Technical Advisor
- Trains Mayo Clinic staff and Mayo School of Health Sciences Histology Technician students as Clinical Trainer
- Participates in and trains on-call weekend Histology Laboratory coverage
- Performs histological techniques including grossing, processing, embedding, cutting and staining of tissue sections
- Self-direction and organization of workload and projects
- Excellent communication in email and face-to-face interactions
Laboratory Assistant
Histology Laboratory
06.2007 - 06.2008
- Troubleshoots H&E stainers, slide printers and coverslippers
- Prints and collates slides with blocks
Education
Bachelor of Science - Medical Laboratory Science
University of North Dakota
Grand Forks, North Dakota2017
Associate of Science - Laboratory Science with Honors
Rochester Community and Technical College
Rochester, Minnesota2013
Associate of Science - Histology Technician with Honors
Rochester Community and Technical College
Rochester, Minnesota2013
Certificate - Histology Technician
MSHS / UND Histology Technician Program
Rochester, Minnesota2008
Certification
Medical Laboratory Scientist, MLS (ASCP)cm
Histotechnologist, HTL (ASCP)cm
Committee Membership
System Emergency Management Committee 2023-present
Laboratory Communications Teams 2023-present
Phlebotomy Specialty Team 2023-present
Mayo Clinic DLMP Ergonomics Subcommittee 2014-2022
Applications
EPIC, SoftLab, SoftID, SoftPathDx, Ventana Vantage, Copath+, Shiftboard, Microsoft Office
Activities
DLMP Education: Quality School - 2016
Leadership Exploration in Anatomic Pathology, Year 2, 2015-2016
Leadership Exploration in Anatomic Pathology, Year 1, 2014-2015
Job Instruction Training - 2014
linkedin.com/in/amystjohn1
References
Available upon request
Timeline
Supervisor Laboratory
Allina Health
08.2022 - Current
Assistant Supervisor
Inpatient Laboratory Services
04.2018 - 08.2022
Generalist Clinical Rotations
Mayo Clinic Rochester
01.2015 - 12.2016
Histology Technician
Frozen Section Laboratory
10.2014 - 04.2018
Histology Technician
Histology Laboratory
06.2008 - 10.2014
Laboratory Assistant
Histology Laboratory
06.2007 - 06.2008
Bachelor of Science - Medical Laboratory Science
University of North Dakota
Associate of Science - Laboratory Science with Honors
Rochester Community and Technical College
Associate of Science - Histology Technician with Honors
Rochester Community and Technical College
Certificate - Histology Technician
MSHS / UND Histology Technician Program