Amy Stockdale

• Manage all incoming and outgoing requests, scope incoming jobs to ask necessary information and assess deadlines, delegate requests to approximately 20 operators based on complexity and availability, and ensure priority requests are urgently handled.
• Collaborate and support requesters and document specialists to troubleshoot job-related issues.
• Ability to work under pressure, face conflicts with confidence, and foster relationships with requesters and team members on a global level.
• Assist with document production based on workflow needs.

• Created, formatted, revised and proofread Word documents, Excel spreadsheets and PDF's with highest level of attention to detail and accuracy.
• Advanced knowledge and understanding of Microsoft Word Litera features such as Tables of Contents, Tables of Authorities, Cross-References and Track Changes.
• Handled sensitive and confidential documents in secure and professional manner.
• Selected by managers to handle special firm projects - received Outstanding Achievement Award in July 2023 and Client Excellence Award in April 2024 for work done on projects.

• Assisted with drafting of lender documents for residential construction loans and kept closing files organized to guarantee fast, error-free closings.
• Oversaw schedule of timely loan closings and delivery of complete and accurate loan closing documents and title documents to Closing Agent.
• Ability to perform under constant pressure and ever-changing deadlines.
• Cultivated positive relationships with clients, attorneys, and title/escrow officers to increase profits and expand customer base.

*laid off due to COVID-19 pandemic.

• Drafted closing documents for various bond and straight lease transactions per attorneys' request.
• Coordinated logistics with all parties involved in transaction for both mail and in-person closings; obtained signatures, notarized documents, and recorded documents with County Clerk.
• Trained and coached new employees on administrative procedures and performance standards.
• Successfully managed and kept revolving client files up to date to ensure closing could be promptly scheduled per clients request; supported fellow paralegals with projects when needed.

*laid off due to COVID-19 pandemic.

• Provided administrative support by handling high call volumes, coordinating attorney travel arrangements, meetings and conferences, processing expense reports and keeping calendars and contacts up to date.
• Primary member responsible in practice group for independently producing paper and CD-ROM transcripts for all closings.
• Set up and organized new client files with filing system, mailed monthly client invoices and tracked incoming payments.
• Drafted correspondence, memorandums, formatted and proofread documents, and transcribed miscellaneous voice recordings.

• Managed electronic processing of high volume of daily incoming loan payments to customer's accounts in accurate and timely manner
• Handled any duties associated with processing of payments with minimal supervision, including daily balancing and totaling of applied payments at end of day.

• Interviewed, trained, motivated and directed team members in job functions and tasks
• Established and maintained strong interpersonal connections with customers, resolved issues, and clearly communicated knowledge of products
• Opened and closed store, ordered supplies, maintained inventory, sent in payroll and made bank deposits with no supervision required.