Amy Stoker
Lancaster,KY
Summary
Professional Summary
Dedicated and highly experienced Administrative Office Clerk with a strong background in precision-driven, audit-sensitive environments—earning consistent 100% audit scores. Brings over 26 years of exceptional customer service experience and four years of supervisory expertise, managing 15–20 employees while overseeing daily operations, cash handling, and scheduling. Recognized for reliability, accuracy, task orientation, and the ability to thrive under pressure.
Demonstrates a deep respect for and personal connection to U.S. military service, with multiple family members in the Army, Navy, and Marines. Motivated by a desire to give back by serving our nation's veterans with professionalism, care, and gratitude.
Known for maintaining a positive attitude, upholding patient and client confidentiality, and fostering respectful, courteous interactions with coworkers, the public, and patients. Skilled in collaborative environments, effective communication, and organizational efficiency. Proficient in both written and spoken English, with a strong commitment to security and compliance in all administrative and digital systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Work Order Coordinating Clerk
Lexington Veterans Health Administration
Lexington , Kentucky
12.2023 - Current
- Provided nationwide consultation on adapting software packages to meet the unique operational needs of individual stations, ensuring localized effectiveness within a standardized framework.
- Collaborated with shop supervisors to monitor and communicate the status of work orders, ensuring timely completion and alignment with service goals.
- Compiled, tracked, and analyzed statistical data in support of the Work Order Program and Equipment Management Program to enhance decision-making and operational efficiency.
- Reviewed documentation for accuracy and completeness before inputting data into an automated tracking system to maintain records integrity.
- Coordinated with multiple technical supervisors to define and schedule preventive maintenance for a diverse range of equipment, including biomedical and facility infrastructure.
- Drafted and reviewed correspondence for internal and external stakeholders to support information sharing and operational coordination.
- Maintained organized filing systems using alphabetical, numerical, and chronological methods to ensure easy retrieval of records and regulatory documents.
- Provided office automation support and cross-trained to assist with clerical functions, ensuring consistent administrative coverage.
- Served as the official Time and Attendance Clerk for Engineering Service, maintaining accurate employee records and resolving discrepancies.
- Managed incoming maintenance requests, routing them to appropriate supervisors for timely resolution.
- Issued electronic work orders based on requests submitted by Medical Center Services, ensuring proper documentation and follow-through.
- Acted as a primary point of contact for visitors and callers, directing inquiries to the appropriate personnel with professionalism and accuracy.
Service Coordinator
Commonwealth X-Ray
Nicholasville, KY
10.2022 - 12.2023
- Partnered with service management to deliver tailored solutions that aligned with each client’s unique needs, ensuring high levels of satisfaction and service quality.
- Acted as a primary point of contact for client inquiries and service requests, resolving issues promptly and professionally to maintain strong client relationships.
- Monitored client accounts to provide timely updates, track service changes, and implement plan adjustments, while recommending improvements for enhanced service delivery.
- Scheduled and coordinated the daily work assignments of service engineers to optimize resource allocation and meet service deadlines.
- Investigated and resolved client complaints and escalations, providing solutions and follow-up communication to ensure resolution and retain client trust.
- Oversaw inventory control processes, ensuring timely replenishment of stock to support uninterrupted operations and minimize shortages.
- Facilitated product and parts order fulfillment, ensuring accurate and timely delivery in line with customer expectations.
- Supported sales operations by assisting with tracking room sales and calculating commissions for the sales team.
- Developed and implemented initiatives to enhance customer service processes and strengthen client engagement strategies.
Customer Care Representative
PNC Bank
Remote
02.2022 - 10.2022
- Delivered high-quality customer service aligned with PNC's CARES model, supporting a dedicated suite of complex banking products and services for a sophisticated client base.
- Managed and resolved customer inquiries and issues across multiple channels (phone, email, digital platforms), ensuring prompt and accurate assistance.
- Investigated and resolved complex and recurring service issues, identifying root causes and recommending solutions to prevent future occurrences.
- Maintained strong customer satisfaction levels by providing attentive service, demonstrating product knowledge, and adhering to PNC’s commitment to quality and core values.
- Collaborated closely with internal service partners to address escalated or intricate client needs, ensuring seamless resolution and consistent client experience.
Administrative Office Clerk
Lowe's Home Improvement Center, Erie Pa
Nicholasville, KY
11.2006 - 07.2018
- Delivered front-line customer service, assisting with order placement, account inquiries, and issue resolution while maintaining a professional and helpful demeanor.
- Managed daily administrative tasks including data entry, scheduling, document processing, and internal correspondence using various office software and database tools.
- Handled inbound calls, transferred inquiries to appropriate departments, and provided timely and accurate information to customers and internal teams.
- Collected payments, processed disbursements, and maintained accurate financial records to ensure balanced accounts and timely billing.
- Maintained organized records and databases, ensuring efficient storage and retrieval of company data and customer information.
- Operated and maintained office equipment such as fax machines, copiers, and phone systems, arranging for service and repairs as needed.
- Supported internal communications by managing email systems, distributing incoming mail, and routing correspondence to the correct personnel.
- Coordinated logistics for meetings, special events, and internal functions including setup and scheduling.
- Supervised and trained clerical staff, onboarding new team members and ensuring alignment with company protocols.
- Oversaw inventory procurement and supply chain needs to maintain adequate stock levels and avoid operational disruptions.
- Adapted to and learned new office technologies to improve workflow efficiency and stay current with operational systems.
Education
GED -
East Jessamine High School
Nicholasville11-2003
Bluegrass Community & Technical College
Danville, KYCampbellsville University School of Nursing
Campbellsville, KYSkills
Skills & Core Competencies
Administrative & Clerical
- Office Administration & Management
- Data Entry & Records Management
- Time Management & Multitasking
- Clerical Operations & Documentation
- Keyboarding Speed: 80 WPM
Customer Service & Communication
- Excellent Customer & Personal Service
- Call Handling & Client Relations
- Conflict Resolution & Complaint Handling
- Professional Email & Phone Correspondence
Finance & Operations
- Economics and Accounting Principles
- Management of Financial Resources
- Order Fulfillment & Inventory Management
- Production and Processing Oversight
Analytical & Technical
- Critical Thinking & Problem Solving
- Complex Issue Resolution
- Judgment & Decision Making
- Systems Evaluation & Process Improvement
- Operation and Control of Tools/Systems
Health & Safety Compliance
- COVID-19 Safety Protocols (OSHA Standards)
- PPE Donning and Doffing Procedures
- Workplace Health and Safety Awareness
Certification
Certificates
State Registered Nurse Aid- KY Nov 05, 2019- Issued
#50233116 Nov 30, 2023- Expires
American Heart Association CPR & AED May 08, 2021- Issued
#215412248942 May 2023- Expires
Timeline
Work Order Coordinating Clerk
Lexington Veterans Health Administration
12.2023 - Current
Service Coordinator
Commonwealth X-Ray
10.2022 - 12.2023
Customer Care Representative
PNC Bank
02.2022 - 10.2022
Administrative Office Clerk
Lowe's Home Improvement Center, Erie Pa
11.2006 - 07.2018
GED -
East Jessamine High School
Bluegrass Community & Technical College
Campbellsville University School of Nursing
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