Amy Stone
Thomasville ,GA
Summary
Dynamic manager with a proven track record at The Pantry Inc., enhancing customer satisfaction and team performance. Skilled in decision-making and complex problem-solving, I successfully resolved conflicts and cross-trained staff, fostering a productive environment while controlling costs to boost profitability. Committed to delivering high-quality service and effective team leadership.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
18
18
years of professional experience
Work History
Manager
The Pantry Inc.
09.2000 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelors In Science And Criminal Justice - Forensic Psychology
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Accomplishments
Dean's List
Presidents list
4.0 GPA
Excellent customer service skills
Highly qualified and reliable
Timeline
Manager
The Pantry Inc.
09.2000 - 08.2018
Bachelors In Science And Criminal Justice - Forensic Psychology
Colorado Technical University
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