Amy Strader
Vandalia,Ohio
Summary
Dynamic Customer Service professional with several years experience in the public and private sector. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the organization and customer. Efficient in building and maintaining customer relationships to foster repeat business and referrals.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Full Time Merchandiser
Frito Lay Inc.
01.2023 - Current
- Safely and efficiently placing/stocking product within recommended pattern following defined account standards in all selling locations
- Rotating shelved product in all selling locations
- Cleaning and straightening shelves/racks, checking code dates, and removing expired or damaged product
- Checking shelves/racks for appearance and pricing accuracy
- Assembling and/or teardown promotional and other displays
- Displaying promotional material such as signs and banners in accounts
- Removing trash and/or non-Frito Lay product from all selling locations
- Ensuring back-room inventory reaches sales floor and organize, place and maintain any remaining back-room inventory in proper location.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
- Arranged consistent shelves, bins, and racks at 3 locations per day by following established planograms
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends
Lead Station Agent
Envoy Ground Service
06.2013 - 12.2023
- Well versed and highly trained above the wing agent
- De-facto manager when operation demands
- Collaborate with colleagues to ensure passengers receive highest quality service possible; and that every local, state and federal mandate is in full compliance
- Focus on baggage services
- Excel in baggage services, including serving as Baggage Champion
- Proficient in both ticket counter and gates
- Utilize experience to elevate every customer experience
- Scheduled agent roles on each shift
- Served as Ground Security Coordinator.
- Served as liaison between airport staff and flight crews, facilitating effective communication for seamless operations.
- Enhanced operational efficiency by implementing streamlined boarding and deplaning procedures.
- Reduced customer complaints by providing exceptional service and addressing passenger concerns promptly.
- Handled escalated customer service issues professionally, resolving problems quickly while preserving brand reputation.
- Mentored junior station agents to develop their skills and improve overall team performance
Customer Support Technician
Crown Personnel
01.2012 - 06.2013
- Promote career development services in conjunction with the Montgomery County Workforce Division marketing campaign
- Collaborate with Workforce team in enhancing functionality of processes, procedures and database management
- Assisted in enhancing workflow / process improvements making it possible to accommodate increasing responsibilities
- Helped drive referrals by word - of - mouth advertising and redirecting tactics to increase awareness of program
- Recognized for maintaining positive attitude and producing high quality work.
Customer Support Manager
Crown Partners
01.2008 - 01.2010
- Excelled in resolving challenges with innovative solutions and process improvements proven to increase efficiency, customer satisfaction and bottom line
- Offered advanced computer skills in MS Office in which I was able to reduce redundancy and increase efficiency of database systems.
Customer Service Representative
NCR
01.2002 - 01.2008
- Effectively handled multiple projects concurrently, resulting in high volume repeat business and revenue
- Intense collaboration with sales and manufacturing workforce teams to drive customer satisfaction and delight.
Education
Bachelor of Arts -
University of Dayton
Dayton, OH 08.1996 - 05.2000
Skills
Report and Document PreparationSpreadsheet and Database CreationMeeting & Event PlanningInventory ManagementExpense ReductionProficient in Microsoft Office SuiteOffice ManagementCustomer Relationship ManagementPolicy & Procedures Manuals
Call center experience
Technical Support
Report Generation
Customer Empathy
Customer Education
Customer Service
Report Preparation
Timeline
Full Time Merchandiser
Frito Lay Inc.
01.2023 - Current
Lead Station Agent
Envoy Ground Service
06.2013 - 12.2023
Customer Support Technician
Crown Personnel
01.2012 - 06.2013
Customer Support Manager
Crown Partners
01.2008 - 01.2010
Customer Service Representative
NCR
01.2002 - 01.2008
Bachelor of Arts -
University of Dayton
08.1996 - 05.2000