Hi, I’m
Amy Stratmoen
Office Manager
Hurst,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
years of professional experience
Work History
Four Wheels Of TexasFort Worth, TX
Office Manager
03.2011 - 01.2023
Job overview
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Massage EnvySouthlake, TX
Massage Therapist
02.2008 - 02.2011
Job overview
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed customized massage programs to meet unique requirements.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided treatment for medical conditions and injuries through therapeutic massage.
North Texas Orthopedics Sports Medicine
Front Desk Associate
08.2008 - 09.2008
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Medical Clinic Of North TexasBedford, TX
Scheduling Coordinator, Front Desk Administator
01.1997 - 02.2007
Job overview
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Texas Massage InstituteFort Worth, TX
LMT from Massage Therapy
04.2001
L.D. Bell High SchoolHurst, TX
Diploma
1989
Skills
- Mail Handling
- Written Communication
- Banking Operations
- Customer Relations
- Credit and Collections
- Billing and Invoicing
- Accounts Payable and Receivable
- Financial Accounting
- Office Supplies and Inventory
- Sales Tax Filings
- Microsoft Office
- Biweekly Payroll Processing
- Human Resources
Timeline
Office Manager
Four Wheels Of Texas
03.2011 - 01.2023
Front Desk Associate
North Texas Orthopedics Sports Medicine
08.2008 - 09.2008
Massage Therapist
Massage Envy
02.2008 - 02.2011
Scheduling Coordinator, Front Desk Administator
Medical Clinic Of North Texas
01.1997 - 02.2007
Texas Massage Institute
LMT from Massage Therapy
L.D. Bell High School
Diploma