Amy Stults
West Des Moines,IA
Summary
Experienced Supply Clerk with a proven track record of maintaining clean and organized storage areas while ensuring accurate inventory counts. Skilled in managing vendor relationships, processing shipments, and fulfilling customer orders. Proficient in Microsoft Office and POS inventory system operation. Possesses excellent communication skills and the ability to develop effective working relationships with customers and colleagues. Demonstrates strong problem-solving abilities and a commitment to maintaining company standards. Using social media platforms to garner higher traffic and visibility of the businesses.
Overview
11
11
years of professional experience
Work History
SUPPLY CLERK
Southwestern Community College
09.2019 - 06.2023
- Cleaned and maintained supplies and equipment in storage areas to comply with safety regulations.
- Participated in receiving and editing requests for supplies, forms and equipment from supply sources.
- Examined and inspected stock items for wear or defects.
- Packed and unpacked items to stock in supply rooms.
- Examined shipment contents and compared with manifests, invoices, and orders to verify accuracy.
- Packed, sealed, labeled, and affixed postage to prepare materials for shipping.
- Located books for customers, ordering out-of-stock books upon customer request.
- Computed sales prices and totaled purchases with POS system.
- Shelved, arranged and organized product or space within store to maintain appealing sales floor.
- Approached customers to engage in conversation and help send products.
- Upheld standard of full bookshelves, rotating inventory and keeping sections assigned neat and structured.
- Received and inspected book merchandise, reconciling inventory with purchase orders.
- Used computer to order items online or check store's stock for special items.
- Provided product information and resolved concerns to assist customers.
- Resolved customer complaints in timely and professional manner.
- Developed and maintained positive working relationship with customers.
- Followed all safety protocols while handling money.
- Assisted with closing duties such as counting money and reconciling receipts.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Informed customers of special promotions, loyalty programs, and discounts.
Realtor
Creston Realty, LLC
01.2018 - 09.2020
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
Assistant Store Manager
Maurices
06.2015 - 09.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Trained and guided team members to maintain high productivity and performance metrics.
- Used social media platforms to help raise traffic and visibility
Store Manager
The Gift Connection (Hospital Gift Shop)
01.2012 - 06.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new volunteers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
AA DEGREE - GENERAL
Southwestern Community College
Creston, IA05.1994
Skills
- Supply System Software
- Accountability Documentation
- Microsoft Office
- Billing Manifests
- Reporting Abilities
- Project Requirements
- Web-Based Communication
- Complex Problem-Solving
- Task Delegation
- Inventory Records Management
- Maintaining Clean Work Areas
- Customer Satisfaction and Experience
Accomplishments
- Reading Comprehension
- Customer Satisfaction
- Supply Replenishment
- Proper Storage Procedures
- Customer Experience
- Vendor Relationships
- Accountability Documentation
- Shipment Processing
- Requisitions Management
- Customer Order Ful llment
- Maintaining Clean Work Areas
- Supply Oversight
- Complex Problem-Solving
- Completing Annual Inventories
- Inventory Counts
- Special Requests
- Microsoft O ce
- General Housekeeping
- System Updating
- Excellent Nonverbal Communication Skills
- Special Order Management
- Cash Register Operations
- Supply Tracking
- POS Inventory System Operation
- E fective Working Relationships
- Sorting Materials
- Hygiene Standards
- Gift Wrapping
- Store Organization
- Persuasive Selling
- Selling Techniques
- Customer Loyalty
- Textbook Sales
- Hospitality and Accommodation
- Merchandise Packaging
- Transaction Balance Sheets
- Energy and Physical Stamina
- Client Needs Assessment
- Register Opening and Closing
Timeline
SUPPLY CLERK
Southwestern Community College
09.2019 - 06.2023
Realtor
Creston Realty, LLC
01.2018 - 09.2020
Assistant Store Manager
Maurices
06.2015 - 09.2017
Store Manager
The Gift Connection (Hospital Gift Shop)
01.2012 - 06.2015
AA DEGREE - GENERAL
Southwestern Community College