Summary
Overview
Work History
Education
Skills
Timeline
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Amy Stumpf

Bloomington,IL

Summary

Experienced leader with over 8 years of leadership experience at a Fortune 50 Company. I have an excellent reputation and am known for the ability to communicate effectively with employees and all levels of leadership. Consistently recognizes opportunities to improve customer satisfaction and understands my role's impact within the larger organization.

Ready for a new opportunity that will allow me to use my highly transferrable skillset to improve operations and drive success for myself and others.

Overview

22
22
years of professional experience

Work History

Executive Assistant

Ritchie Law Office
08.2023 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Provided professional administrative support during meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and initiated actions to respond or direct messages.
  • Draft Petition and Court documents for leadership review and completion of revisions.

Agency/Marketing Manager

State Farm
07.2016 - 02.2021
  • Responsible for the management of two unique teams - a team that handles complaints for all 18,000+ State Farm Agents and a team of 5 paraprofessionals who provide administrative support to all analysts within the Agency Sales Administration Department.
  • Complaint Team handles over 18,000 complaints annually and all operations relating to this handling are overseen by myself as well as our Enterprise Compliance and Ethics Team.
  • Successfully implemented Excellence in Operations (EOM) principles across the team including, but not limited to, the utilization of a huddle board, regular one on one meetings, and metrics in June of 2018.
  • Successfully implemented a new complaint tracking tool in 2017 utilized by the entire State Farm enterprise and am considered the subject matter expert in the entire Agency/Marketing Department. Implementation of the tool resulted in consistency across the enterprise as well as stronger data integrity.
  • Responsible for building successful relationships with business partners, both internal to the department and external, in order to achieve department goals and initiatives.

Life Claims Supervisor

State Farm
07.2015 - 07.2016
  • Supervised Life Claims Examiners that were responsible for providing excellent customer service to customer during their most difficult time while also reviewing claims for validity prior to payout in interest of the enterprise.
  • Worked with customers, funeral homes, and law enforcement to validate life claims prior to payout. Provided appropriate amount of empathy and accuracy to ensure the State Farm promise was upheld; while also, examining claims for accuracy and validity in the interest of the enterprise.
  • Responsible for upholding a strict Excellence in Operations (EOM) environment - pulled metrics and uploaded Huddle Board daily and held daily meetings to motivate employees and discuss potential obstacles to achieving goals.

Mutual Funds Supervisor

State Farm
04.2012 - 07.2015
  • Supervised a team of Mutual Funds employees that were responsible for the servicing and back-office operations of the Mutual Funds Department.
  • Was responsible for obtaining and maintaining my Series 26 License through the Financial Industry Regulatory Authority (FINRA)that allowed me to serve as a securities principal.
  • As a new supervisor, was given accountability and responsibility to performance manage several employees. Worked closely with leadership and Human Resources to enforce expectations of the job role and help employees try and meet expectations.
  • Performance management of employees resulted in the termination of several employees that were not meeting expectations.

Securities Products Representative/Team Leader

State Farm
01.2009 - 04.2012
  • Responsible for servicing mutual funds and variable products for State Farm agents and customers. Including, but not limited to, processing purchases, redemptions, and answering questions relating to mutual funds and variable products.
  • Responsible for obtaining and maintaining my Series 11 and Series 6 licenses.
  • Consistently recognized as a high performer and was promoted to Team Lead in 2011 and given the opportunity to enter leadership in 2012.

Associate/Key Holder

South Beach Tanning
07.2005 - 03.2012
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide patrons with pleasant experience.
  • Improved customer service by projecting friendly and knowledgeable attitude, greeting regular customers by name and remembering their preferences.
  • Trained and mentored new employees.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
  • Created employee schedules to align coverage with forecasted demands.
  • Trained newly hired sales team in upselling techniques.

Team Member/Key Holder

Fuzziwig's Candy Factory & Sweets
09.2004 - 07.2005
  • Completed store opening and closing procedures.
  • Was often the only employee in the store and effectively handled restocking products, checking out customers, and ensuring the store was clean.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.

Team Member

Buckle
01.2002 - 07.2003
  • Assisted customers in finding clothing, shoes, and accessories that met their needs while also promoting maximum sales.
  • Kept work areas clean and organized by always ensuring store was kept organized and aesthetic during sales downtime.
  • Contributed to team success by completing sales quickly and accurately while still ensuring customers received a personalized experience.
  • Learned all required tasks quickly to maximize performance. (Was unable to become a key holder due to my age.)
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Bachelor of Science - Communication Studies And Sociology

Illinois State University
Normal, IL

Skills

  • Consistently recognized as a high performer
  • Obtained a level of leadership that was incongruent with my years of experience based upon my drive for success, competencies, and ability to achieve desired results
  • Strengths in communication and relationship building that allow me to be a strong leader that helps employees meet success and rectify failures
  • Strong learning agility that allows me to quickly make an immediate impact to new teams even if I do not have immediate knowledge of the subject matter

Timeline

Executive Assistant

Ritchie Law Office
08.2023 - Current

Agency/Marketing Manager

State Farm
07.2016 - 02.2021

Life Claims Supervisor

State Farm
07.2015 - 07.2016

Mutual Funds Supervisor

State Farm
04.2012 - 07.2015

Securities Products Representative/Team Leader

State Farm
01.2009 - 04.2012

Associate/Key Holder

South Beach Tanning
07.2005 - 03.2012

Team Member/Key Holder

Fuzziwig's Candy Factory & Sweets
09.2004 - 07.2005

Team Member

Buckle
01.2002 - 07.2003

Bachelor of Science - Communication Studies And Sociology

Illinois State University

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Amy Stumpf