Amy Styles

Work History

General Manager of Operations

Lost Pizza Shoals

02.2022 - 04.2024

Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Established standard operating procedures that enhanced employee performance.
Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
Trained, coached and mentored staff to support smooth adoption of new POS program.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Developed and implemented strategies to maximize customer satisfaction.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Trained and guided team members to maintain high productivity and performance metrics.

Medical Assistant

Complete Medical Care

02.2017 - 04.2019

Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Assisted with technical treatments and entered information within patient records and charts.
Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Clinic Manager

Medical Office, LLC Tuscumbia

01.2004 - 10.2014

Managed the daily operations of a high volume general medical practice
Served as primary point of contact for, and liaison between, patients, administrative staff, medical providers, and technicians to facilitate proper lines of communication and expedient problem resolutions
Coordinated multiple office functions that focused on scheduling, electronic billing, reimbursements, collections, accounts payable/receivable, payment records, and data management with a demonstrated knowledge of insurance carriers, medical terminology and
PT/ICD-9 codes Educated patients, provided explanations of test results and therapeutic treatment plans
Worked closely with the medical providers evaluating patient cases and implementing referrals
Oversaw staff recruitment, training and supervision; developed job descriptions
Counseled and disciplined staff when necessary
Accountable for budgeting, cost control, payroll, inventory, general accounting, and full profit and loss
Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Improved patient satisfaction through effective communication and compassionate care.
Budgeted for resources to control expenditure and maximize profits.
Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
Coordinated with healthcare professionals to ensure high-quality patient care and services.

Manager/GM

Princeton’s Restaurant

01.1995 - 01.2002

Completed restaurant opening and closing procedures and managed deposits
Performed facility walkthroughs to assess cleanliness and preparedness at beginning and end of shifts
Oversaw employees in front and back of house to ensure compliance with company policies, regulations and food safety guidelines
Coordinated and managed the operation of the front of the house by scheduling shifts for upwards of 60 servers, 6 bartenders and 12 hostesses
Recruited, hired and motivated staff
Counseled and disciplined staff when necessary
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
Investigated and resolved any food/beverage quality and service issues, ensuring customer satisfaction and repeat business
Accountable for budgeting, cost control, payroll, inventory, general accounting, and full profit and loss

Summary

Overview

Work History

General Manager of Operations

Medical Assistant

Clinic Manager

Manager/GM

Education

General diploma -

Skills

Timeline

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