Amy Sutton

Lead Technician

CVS Pharmacy

11.2017 - Current

Managed team performance by training, mentoring, disciplining, and motivating employees.
Planned, scheduled, and delegated daily work to team of employees
Planned, scheduled, and delegated daily work to team of employees.
Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies..
Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Reviewed and verified customer information and insurance provider information.
Stocked, labeled, and inventoried medication to keep accurate records.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.