Amy Sutton
Center Valley,PA
Summary
At CVS Pharmacy, I spearheaded a team as Lead Technician, enhancing customer satisfaction through expert problem-solving and robust team collaboration. My adeptness in inventory control and pharmaceutical calculations significantly contributed to streamlining operations. My leadership not only fostered a culture of high-quality service but also ensured strict regulatory compliance, driving our team towards excellence.
Diligent Lead Technician with solid background in pharmacy operations and team management. Proven track record of ensuring accurate medication dispensing and compliance with regulatory standards. Demonstrated ability to mentor junior staff and optimize workflow efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Technician
CVS Pharmacy
3943 Route 309 Schnecksville, Pa 18078
11.2017 - Current
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees
- Planned, scheduled, and delegated daily work to team of employees.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies..
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Associates - Medical Administration
University of Phoenix
Tempe, AZ03-2012
Skills
- Problem-solving skills
- Inventory control
- Pharmaceutical calculations
- Prescription processing
- Team collaboration
- Regulatory compliance
- Medication dispensing
- Order verification
Certification
- First Aid/CPR/AED Instructor Certification – Red Cross.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Lead Technician
CVS Pharmacy
11.2017 - Current
Associates - Medical Administration
University of Phoenix