AMY SWEET

Dynamic Senior Customer Service professional with over 15 years of experience in healthcare and customer support, dedicated to enhancing patient satisfaction and operational efficiency. Proven ability to manage complex scheduling systems and optimize records management, driving improved patient experiences and retention. Skilled in communication and collaboration, fostering a positive work environment while delivering exceptional service. Committed to resolving inquiries and concerns swiftly, ensuring minimal disruption to operations. Equipped with a robust understanding of administrative processes and a passion for maintaining high standards of care and support. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.