Amy Sweet
Whitney Point,NY
Summary
Dynamic Lead Patient Service Specialist at Guthrie with a proven track record in enhancing patient-provider communication and streamlining intake processes. Skilled in HIPAA compliance and conflict resolution, I effectively trained teams to elevate service delivery and fostered positive patient relationships, ensuring operational efficiency and satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Patient Service Specialist
Guthrie
08.2010 - Current
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Trained and mentored junior staff to improve team performance and patient interactions.
- Managed patient records with precision, ensuring compliance with healthcare regulations.
- Developed workflows to streamline patient intake processes, enhancing operational efficiency.
- Resolved patient inquiries and complaints effectively, fostering positive patient relationships.
- Maintained accurate data entry practices to ensure reliable patient information management.
- Collaborated with multidisciplinary teams to address complex patient needs and concerns.
- Contributed to a positive workplace environment by effectively resolving interpersonal conflicts among team members when they arose.
Secretary
Don Snow Trucking
07.2000 - 06.2007
- Coordinated travel arrangements for staff, ensuring adherence to budget and schedule requirements.
- Managed office supplies inventory, optimizing procurement processes for cost efficiency.
- Assisted in preparing meeting agendas and taking detailed minutes for distribution.
- Organized and maintained digital and physical filing systems for easy access to documents.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Performed data entry tasks with attention to detail, maintaining accurate records.
- Handled customer inquiries and resolved issues promptly, enhancing client satisfaction.
Education
High School Diploma -
Cortland Jr. Sr. High School
Cortland, NYSkills
- HIPAA compliance
- Effective problem solving
- Office administration
- Insurance verification
- Appointment scheduling
- Policy adherence
- Strong leadership
- Medical terminology proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Team leadership
- Money handling
- Patient check-in
- Patient education
- Electronic health records
- Phone and email etiquette
- Patient registration
- Medical terminology
- Conflict resolution
- Insurance billing
- Payment processing
- Eligibility determination
- Training coordination
- EMR
- Medical billing
- Pre-admission requests
Certification
- Pre Managers course
Timeline
Lead Patient Service Specialist
Guthrie
08.2010 - Current
Secretary
Don Snow Trucking
07.2000 - 06.2007
High School Diploma -
Cortland Jr. Sr. High School