Amy Szatkowski
Tucson,AZ
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills.
Overview
29
29
years of professional experience
Work History
Childcare Provider
Amy Szatkowski
Tucson, AZ
11.2019 - Current
- Supervised daily activities and ensured safety of children during playtime.
- Developed engaging lesson plans to promote learning and creativity among children.
- Assisted with meal preparation and maintained cleanliness in dining areas.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored behavior and provided guidance to support positive interactions among peers.
- Implemented routines that fostered a stable environment for children's development.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Assisted children in development of social, communication and problem-solving skills.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Helped develop motor skills through active playtime activities like running, jumping.
- Secured indoor and outdoor areas by regularly checking entrances and exits to ensure children's safety. to protect children.
- Observed children's behavior and development, communicate information with parents.
- Planned field trips to local parks, libraries and other educational places.
- Supported children with special needs, adapting activities to meet diverse requirements.
Playground Supervisor
Tucson Unified School District
Tucson, Arizona
11.2015 - 10.2018
- Supervised student activities during recess to ensure safety and engagement.
- Enforced playground rules to maintain a positive and safe environment.
- Monitored playground activities to ensure safety of children.
- Monitored equipment use to prevent injuries and promote proper play techniques.
- Educated students on proper use of playground equipment and safety rules.
- Conducted regular safety inspections of playground equipment for compliance.
- Organized games and activities that fostered inclusivity and participation.
- Facilitated conflict resolution among students to encourage teamwork and communication.
- Managed conflicts between children in a professional manner while upholding established disciplinary standards.
- Supervised individuals on playground equipment, keeping watch to avoid dangerous situations.
- Directed students to and from playgrounds, reminding children to line up quietly at end of recess.
- Ensured appropriate behavior of all participants by enforcing guidelines set forth by the organization.
- Facilitated communication between staff members regarding any issues or concerns regarding student safety or behavior.
After School care provider
Tucson Unified School District
Tucson, Arizona
02.2016 - 05.2018
- Supervised children during after-school activities and ensured safety protocols.
- Organized engaging educational and recreational programs for diverse age groups.
- Communicated effectively with parents about children's progress and daily activities.
- Managed behavior issues using positive reinforcement techniques to promote respect.
- Maintained a clean and safe environment for all participants during sessions.
- Trained new staff on best practices for child supervision and engagement strategies.
- Developed lesson plans that aligned with educational standards and student interests.
- Supervised children during after-school hours; ensuring safety and providing support.
- Provided guidance to children on homework assignments and projects; helping them understand difficult concepts.
- Responded quickly to medical emergencies if they occurred while on duty.
- Prepared snacks for the children; ensuring that their dietary needs were met.
- Provided emotional support and comfort to students who needed it.
- Facilitated positive relationships between children of different ages; promoting teamwork and cooperation skills.
- Managed student behavior in an appropriate manner according to school policies.
- Collaborated with other staff members to come up with creative ideas for engaging activities.
- Taught basic life skills, such as hygiene, manners, respect, to students.
- Maintained a clean and organized environment for the students.
- Communicated regularly with parents about their child's development and behavior.
- Maintained accurate records of attendance and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
Childcare Provider
Amy Szatkowski
Tucson, Arizona
02.2012 - 08.2015
- Supervised daily activities and ensured safety of children during playtime.
- Developed engaging lesson plans to promote learning and creativity among children.
- Assisted with meal preparation and maintained cleanliness in dining areas.
- Communicated effectively with parents regarding children's progress and needs.
- Coordinated group games and activities to encourage teamwork and social skills.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Encouraged positive interactions between children by providing supervision at all times.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Read books aloud to small groups or individual children.
Customer Service Representative
Afni Call Center
Tucson, Arizona
08.2010 - 02.2012
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed high-volume calls while ensuring customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product information and troubleshooting support to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated complex issues to appropriate departments for resolution.
- Maintained accurate records of customer interactions and feedback.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented customer interactions using company-specific software systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Childcare Provider
Amy Szatkowski
Tucson
12.2008 - 08.2010
- Supervised daily activities and ensured safety of children during playtime.
- Assisted with meal preparation and maintained cleanliness in dining areas.
- Communicated effectively with parents regarding children's progress and needs.
- Monitored behavior and provided guidance to support positive interactions among peers.
- Organized educational materials and resources for various learning activities.
- Implemented routines that fostered a stable environment for children's development.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Read books aloud to small groups or individual children.
Daily Delivery Driver
Tucson Newspaper
Tucson, AZ
08.2003 - 12.2008
- Delivered newspapers daily to residential and commercial customers efficiently.
- Maintained accurate records of deliveries and customer requests consistently.
- Communicated with dispatch to confirm delivery routes and schedules promptly.
- Addressed customer inquiries and resolved delivery issues effectively.
- Collaborated with team members to optimize delivery processes continually.
- Adhered to traffic laws and safety regulations during deliveries diligently.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Assisted warehouse personnel in packing orders when necessary.
Customer Service Representative
APAC Customer Services
Tucson
06.2001 - 09.2003
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-volume calls while ensuring customer satisfaction.
- Documented customer interactions using company-specific software systems.
- Provided product information and troubleshooting support to customers.
- Escalated complex issues to appropriate departments for resolution.
- Maintained accurate records of customer interactions and feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
Cashier
Super Kmart
Tucson
05.2002 - 09.2002
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at Super Kmart register.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Managed cash drawer and balanced register at end of shifts.
- Maintained cleanliness and organization of checkout area consistently.
- Assisted customers with product inquiries and store navigation.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Customer Service stocker
Big Lots
Tucson
06.2001 - 10.2001
- Stocked shelves with merchandise to ensure product availability.
- Organized inventory to maintain a tidy store environment.
- Collaborated with team members to replenish stock efficiently.
- Monitored product expiration dates and removed outdated items.
- Maintained cleanliness in storage areas and sales floor.
- Operated equipment for moving heavy items safely.
- Followed safety protocols to prevent accidents and ensure security.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Recorded quantity, type and value of materials or items received.
Department Manager
Super Kmart
Tucson, Arizona
01.2000 - 06.2001
- Oversaw daily operations and ensured efficient store management.
- Managed staff scheduling and coordinated team activities effectively.
- Trained employees on customer service standards and operational procedures.
- Implemented inventory control measures to maintain stock levels.
- Developed promotional displays to enhance product visibility in-store.
- Resolved customer complaints and ensured satisfaction with service received.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Sold fishing and hunting licenses with official paperwork and kept records
- Sold firearms and did background checks and all the official paperwork and kept records
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Operated a cash register daily
Department Manager
Big Kmart
Show Low, Arizona
10.1998 - 01.2000
- Oversaw daily operations and ensured efficient store management.
- Managed staff scheduling and coordinated team activities effectively.
- Trained employees on customer service standards and operational procedures.
- Implemented inventory control measures to maintain stock levels.
- Developed promotional displays to enhance product visibility in-store.
- Resolved customer complaints and ensured satisfaction with service received.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Ensured compliance with all safety regulations in the workplace.
- Worked on a cash register when needed
Teacher aide
VIP Preschool
Tucson, Arizona
02.1998 - 10.1998
- Assisted lead teacher in daily classroom activities and lesson preparation.
- Assisted teachers with lesson preparation and curriculum implementation.
- Prepared educational materials and resources for various learning activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Supervised children and participated with children in activities.
- Supervised children during playtime, ensuring safety and engagement.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Communicated effectively with parents about children's progress and needs.
- Supported children's emotional and social development through guided interactions.
- Collaborated with staff to develop individualized support plans for students.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Organized classroom supplies and resources for efficiency and accessibility.
- Instructed and monitored students in use and care of equipment and materials.
- Participated in professional development workshops and training sessions.
Education
Show Low High School
Show Low, AZSkills
- Child supervision
- Childcare
- Emotional development
- Lesson planning
- Lesson plan development
- Creative lesson planning
- Activity planning
- Activity organization
- Curriculum planning
- Recreation planning
- Special needs experience
- Behavior management
- Conflict resolution
- Emotional support
- Emotional development
- Observation and assessment
- Group management
- Group leadership
- Safety protocols
- Health and safety
- Emergency response
- Safety
- CPR training
- Toilet training
- Sanitation
- Hygiene and cleanliness
- Cleanliness maintenance
- Housekeeping
- Record keeping
- Classroom recordkeeping
- Recordkeeping requirements
- Parent communication
- Nutritional planning
- Dietary requirements
- Age-appropriate activities
- Creative activities planning
- Early education
- Recreational activities
- Teamwork and collaboration
- Patience and empathy
- Active listening
- Creative activities planning
- Active listening
- Early education
- Cleaning and sanitizing
- Daycare center operation
- Teamwork and collaboration
- Recreational activities
- Customer relationship management
- Effective communication
- Problem solving
- Customer service
- Time management
- Product education
- Research
- Positive and professional
- Adaptability and flexibility
- Money handling
- Professional telephone demeanor
- Escalation management
- De-escalation techniques
- Computer proficiency
- Credit card payment processing
- Data entry
- Inbound and outbound calling
- Team management
- Staff training
- Safety compliance
- Relationship building
- Logistics planning
- Relationship building and management
- Problem-solving
- Team supervision
- Retail management
- Retail
- Department leadership
- Regulatory compliance
- Sales expertise
- Flexible schedule
- Supervisor
- Training and mentoring
- Supply and inventory management
- Visual merchandising
- Operations
- Regulatory standards
- Workplace safety awareness
- Order processing
- Rules and regulations
- Training and development
- Safety and security
- Customer engagement
Timeline
Childcare Provider
Amy Szatkowski
11.2019 - Current
After School care provider
Tucson Unified School District
02.2016 - 05.2018
Playground Supervisor
Tucson Unified School District
11.2015 - 10.2018
Childcare Provider
Amy Szatkowski
02.2012 - 08.2015
Customer Service Representative
Afni Call Center
08.2010 - 02.2012
Childcare Provider
Amy Szatkowski
12.2008 - 08.2010
Daily Delivery Driver
Tucson Newspaper
08.2003 - 12.2008
Cashier
Super Kmart
05.2002 - 09.2002
Customer Service Representative
APAC Customer Services
06.2001 - 09.2003
Customer Service stocker
Big Lots
06.2001 - 10.2001
Department Manager
Super Kmart
01.2000 - 06.2001
Department Manager
Big Kmart
10.1998 - 01.2000
Teacher aide
VIP Preschool
02.1998 - 10.1998
Show Low High School