Amy Tang
Chino Hills,CA
Summary
- 10 years of customer service experience
- 1 year of luxury retail experience
- 1 year of experience in a federal agency
- Experienced in using CRM software to optimize conversion and client experience
- Experienced in handling multiple priorities simultaneously in a fast-paced and evolving environment
- Strong communication and interpersonal skills geared towards enhancing team collaboration
- Will acquire the appropriate qualifications in order to fulfill unmet employment requirements
- Applicable completed courses: Intro to Computer Information Systems (CIS-1), Financial Accounting (ACCTG-1A), Managerial Accounting (ACCTG-1B)
- Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook
- Complied with the Department of Defense (DoD), NAF Component, and local navy base installation policies, guidance, standards, and other regulations applicable to DoD
Overview
4
4
years of professional experience
Work History
Sales Coordinator/Repair Account Manager
Yves Saint Laurent
Costa Mesa, CA
02.2022 - Current
- Responsible for handling multiple priorities and supporting overall productivity by assisting with BOH operations and sales team throughout the selling ceremony
- Manage assigned daily and future tasks in an organized, prompt, and independent manner
- Responsible for processing internal and external repair claims
- Provide estimates and troubleshoot repair concerns for inbound repair clients
- Track and manage repair accounts using AX tools and Luce CRM for client outreach, logistics, and inventory purposes
- Maintain collaboration with upper management to resolve high priority repair tickets
- Managed excellent client relationships and superior customer service by performing routine follow-ups, responding promptly to inquiries, and addressing any issues that arise during the course of a repair
- Input detailed communication notes and updating information regularly with changes to repair progress
- Schedule in-store appointments for repair consultations with prospective repair clients
- Generate new business opportunities via outreach to clients from closed repair ticket
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
Customer Service Associate
Sift Bake Shop
Mystic, CT
08.2021 - 01.2022
- Adopted customer-focused approach in delivering an elevated customer experience
- Built customer relationships through engaging and thoughtful conversation
- Assigned to other roles across sister establishments and special projects
- Led promotional activities to encourage community building and brand identity growth
- Maintained proficient knowledge of front of house operations and menu offerings
- Responsible for developing products and seasonal packaging to promote merchandise sales.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
Program Assistant
Navy Child Youth Program
New London, CT
02.2020 - 08.2021
- Maintained and applied knowledge of child development principles to thoughtfully design daily schedules and comprehensive activity plans
- Documented detailed observations on developmental progression and concerns
- Helped facilitate collaborative atmosphere with direct colleagues and families to provide optimal support for children in care
- Continued professional development and other appropriate training using various platforms; maintained DoD certification and national accreditation
- Responsible for safety, overall well-being, care, and oversight for children in direct care
- Strict compliance with Navy procedures and guidelines, laws, policies, and regulations applicable to the Department of Defense (DoD) and Dod CY programs, NAF Component, and local installation policies, guidance, and standards
- Strict adherence to PII (Personal Identifiable Information) confidentiality and policies
- Passed all routine evaluations and audits.
Education
Associate in University Studies: Business and Technology -
Chaffey College
01.2022
Skills
- Customer Engagement and Support
- Report Creation
- Recordkeeping
- Issue Resolution
- Customer Communication
- Product Knowledge
- Warranty Service
- CRM Software
- Sales Strategies
- Account Updating
- Inbound and Outbound Calling
- Paperwork Processing
- Complaint Resolution
Timeline
Sales Coordinator/Repair Account Manager
Yves Saint Laurent
02.2022 - Current
Customer Service Associate
Sift Bake Shop
08.2021 - 01.2022
Program Assistant
Navy Child Youth Program
02.2020 - 08.2021
Associate in University Studies: Business and Technology -
Chaffey College
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