AMY TANNER

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Maintained inventory of office supplies and place orders. Support team goals by partnering with colleagues to implement best practices and protocols. Complete sales contracts, reports, logs, and records to quickly handle all documentation for human resources.

Oversaw daily operations at an independent auto repair shop, managing A/R, A/P, payroll, and HR via QuickBooks Online. Handled full-cycle marketing including direct mail, social media, and B2B fleet outreach. Managed all tax filings (payroll, sales, franchise, and state) and audited $70K in monthly vendor invoices. Led fraud remediation efforts, including forensic record review and coordination with insurers and law enforcement. Transitioned accounting from QuickBooks Enterprise to Online. Navigated a system crash and payroll audit (TWC, 7/1/2024). Provided administrative and personal support to the owner.

Developed reports and KPIs by collecting and analyzing customer, operations, and sales data to support decision-making and identify root causes. Led process improvement initiatives by assessing effectiveness and collaborating with teams to implement changes. Managed cross-functional projects from planning to execution, including budgeting, defining scope, and aligning with strategic goals. Oversaw project documentation, proposals, and communications to ensure on-time, within-budget delivery. Facilitated management meetings to prioritize initiatives and track performance using appropriate tools. Also organized team-building events to support engagement.

Worked closely with a large real estate team to deliver a seamless client experience for home sellers. Led staging consultations, provided tailored prep lists, and coordinated photography, sign installations, and furniture deliveries. Managed staging inventory and ensured timely execution of listing readiness. Marketed to brokerages to build relationships and generate new business. Handled MLS updates, wrote compelling property descriptions, and uploaded listing photos to maximize buyer interest. Also coordinated special projects, including client appreciation events, to enhance client engagement and loyalty.

Conducted home staging consultations, providing clients with detailed prep lists and design recommendations for repairs, paint, flooring, and finishes. Coordinated scheduling for photography, signage, staging, and furniture delivery. Entered MLS data, wrote engaging property descriptions, and uploaded photos to attract buyers.

Developed and led sales and marketing efforts to drive hotel revenue and room night goals, consistently surpassing budgeted targets and team objectives. Created and executed strategies to boost occupancy, average daily rates, and food, beverage, and banquet sales. Built strong client relationships to secure group bookings and catering business while enhancing the hotel’s presence in the local market. Maintained a detailed CRM for tracking client interactions and performance. Worked cross-functionally to resolve operational issues affecting sales and collaborated with community leaders to increase brand visibility and recognition.

Managed office operations for a specialty chemical company, overseeing accounting (Payroll, Commissions, AP/AR, GL, Collections), HR, and inventory. Maintained organized sales and accounting systems to support accurate reporting. Supervised shipping/receiving and provided sales support across multiple markets. Handled full-cycle HR duties, including hiring, training, and performance management. Delivered strong client service, fostering relationships and driving repeat business.