Amy Tarket
Fowlerville,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Interim Store Manager/Department Supervisor
Bed Bath & Beyond
Brighton, MI
05.2001 - 03.2023
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored and supervised 25+ associates to help increase daily sales and customer loyalty
- Coached and developed associates to enhance professional development and accountability in workplace.
- Trained new employees on overall company and department-specific policies and procedures.
Assistant Store Manager
Bed Bath & Beyond
Okemos/Brighton, MI
06.2017 - 12.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Created and maintained safe and secure work environments for employees.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Took store from bottom 20% to top 5% for online sales and loyalty program.
District Customer Service Manager
Bed Bath & Beyond
Beverly Hills, MI
01.2011 - 06.2017
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Trainer
Bed Bath & Beyond
Novi/Brighton/Ann Arbor, MI
05.2001 - 12.2011
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Moved stores from bottom store to top within 6 months
Store Manager
Blockbuster Video
Ann Arbor, MI
08.1993 - 05.2001
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted in recruiting, hiring and training of team members.
- Managed weekly calls to help increase sales by 16%
- Managed inventory control, cash control, and store opening and closing procedures
- Top store in company for customer loyalty program
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Trained and guided team members to maintain high productivity and performance metrics
Education
Associate of Arts - Accounting
Washtenaw Community College
Ann Arbor, MI03.1992
High School Diploma -
Brighton High School
Brighton, MI06.1991
Skills
- Sales Expertise
- Process and Procedure Development
- Order Management
- Multitasking Mastery
- Product and Service Sales
- Retail Management
- Motivational Leadership
- Customer Relations
- Special Assignments
- Training and Development
- Coaching and Mentoring
Accomplishments
Top Sales Associate for our Welcome Rewards/Beyond Plus 2019-2023
First District to break 5% for online orders
All stores in district top 10% of stores in the company
Top district in Region for Customer Service metrics
Affiliations
Agape City Church
242 Community Church
American Red Cross
Additional Information
- Excellent ability to set and achieve sales goals.
- Consistency in providing excellent customer service and product knowledge to successfully sell to customers in every job role.
- Adapting to changing environments.
- Excellent training and development skills
Timeline
Assistant Store Manager
Bed Bath & Beyond
06.2017 - 12.2022
District Customer Service Manager
Bed Bath & Beyond
01.2011 - 06.2017
Interim Store Manager/Department Supervisor
Bed Bath & Beyond
05.2001 - 03.2023
Customer Service Trainer
Bed Bath & Beyond
05.2001 - 12.2011
Store Manager
Blockbuster Video
08.1993 - 05.2001
Associate of Arts - Accounting
Washtenaw Community College
High School Diploma -
Brighton High School
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