Amy Taylor
Little Falls,NY
Summary
Personable and dedicated customer service representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Banking Representative
Bank of Utica
Utica, New York
11.2021 - Current
- Demonstrated expertise in managing a range of deposit accounts including checking, savings, money market funds, certificates of deposit (CDs), and Individual Retirement Accounts (IRAs).
- Provided guidance to customers regarding the utilization of bank products in order to meet their individual requirements.
- Worked alongside various departments in the bank to ensure customers received thorough assistance.
- Participated in community events to establish connections with potential clients.
- Utilized a variety of internal and external sources to investigate and analyze customer inquiries.
- Delivered customer service by addressing inquiries, resolving complaints, and educating clients about banking products.
- Maintained knowledge of current banking regulations and policies to ensure compliance with federal laws and regulations.
- Interacted with customers to gather necessary information for the initiation and modification of accounts.
- Delivered tailored banking solutions for current and prospective clients.
- Enhanced customer experience through educating customers on diverse retail products and digital solutions.
- Developed and maintained positive relationships with clients, ensuring exceptional service delivery for their financial requirements while inspiring branch loyalty.
- Engaged with clients for evaluating their financial needs and capitalizing on sales prospects.
- Applied product knowledge and skills to efficiently handle consumer loans and offer additional services.
- Managed customer confidentiality to maintain trust and responsibility.
- Ensured timely elimination of concerns through effective communication with customers.
- Gathered credit data from multiple reporting agencies, enabling the successful initiation of new accounts.
- Developed and nurtured lasting client relationships by providing individualized, exceptional service.
- Evaluated customer requirements and suggested suitable financial strategies.
- Participated in training programs designed to enhance product knowledge.
- Identified opportunities for cross-selling bank services and products to increase revenue.
- Utilized established guidelines to assess and make decisions on loan applications.
- Conducted research on account issues that occur when there are discrepancies between borrower records and payment history.
- Attended periodic training sessions related to consumer lending operations.
- Evaluated the financial information of loan applicants including credit histories and income statements.
- Provided timely assistance to customers with questions about their accounts or consumer lending processes.
- Explained various types of loans available to customers and their associated terms and conditions.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Delivered high levels of customer service to facilitate smooth processes.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Gathered necessary information from applicants to facilitate loan application process.
- Set up debt payment plans based on client credit, income and assets.
- Developed loan contracts and explained contract terms to clients.
- Approved or denied loan applications and explained reasoning behind decisions.
- Attentively addressed customer complaints and promptly resolved them through appropriate actions.
Personal Banking Secretary
Bank of Utica
Utica, New York
09.2019 - Current
- Personal Loan and Mortgage processing - obtain credit reports, prepare maintenance sheets, maintain loan files, file mortgages with state, prepare mortgage satisfactions, prepare and file liens for vehicles
- Demonstrated strong organizational skills by effectively handling customer inquiries and completing various secretarial tasks
- Prepared and updated diverse reports on a weekly, monthly, or quarterly basis
- Managed insurance coverage on collateral property to maintain loss payee status
- Enhanced efficiency of accounts payable procedures
- Complied with and prepared legal files such as restraining notices, executions, and tax levy proceedings
- Trained Bank personnel in multiple aspects of their roles to serve as versatile backups
- Performed various additional tasks as assigned.
Paralegal
Getnick Livingston Atkinson & Priore, LLP
Utica, New York
09.2018 - 03.2019
- Ensured proper maintenance of important documents and case files
- Provided support in conducting legal research
- Drafted and edited professional letters and communications.
- Prepared legal documents including Wills, Health Care Proxies, and Powers of Attorney
- Created legal documentation for Probate cases
- Provided customer service through various channels including in-person, email, and telephone communication.
- Effectively managed filing of legal documents to courts through CM/ECF.
Office Manager
Glimmerglass Festival
Cooperstown, New York
04.2012 - 08.2018
- Managed and monitored budgets for two different departments.
- Acted as a liaison for effective collaboration between the Board of Trustees and Festival Staff
- Managed Intern hiring process for administrative team
- Recruited and provided leadership to an intern for the duration of summer
- Maintained accurate and organized office records.
- Ensured efficiency and functionality of office operations
- Managed both inbound and outbound mail logistics through various shipping carriers including USPS, UPS, and FedEx
- Maintained smooth operations in the office by monitoring efficiency.
- Provided customer service to Patrons in person, via telephone and email.
Education
A.A.S., Legal Studies -
Herkimer County Community College
12.2019
Some College (No Degree) - Lending
American Bankers Association
Washington, DCSkills
- Administrative Support
- Efficient
- Organized
- Attention to Detail
- Customer Service
- Typing-60 words per minute
- Microsoft Office/365
- Google Drive
- Departmental Budgeting
- Customer Complaint Resolution
- Regulatory Compliance
- Account Maintenance
- Customer Satisfaction
- Relationship building and management
- Interpersonal Skills
- Positive Attitude
- Technical training
- Credit analysis
- Loan Processing
- Financial Services
- Financial Assessment
- Loan Underwriting
- Application Review
- Creditworthiness Determination
Certification
- Notary Public - 2006 - Present
References
References available upon request.
Timeline
Personal Banking Representative
Bank of Utica
11.2021 - Current
Personal Banking Secretary
Bank of Utica
09.2019 - Current
Paralegal
Getnick Livingston Atkinson & Priore, LLP
09.2018 - 03.2019
Office Manager
Glimmerglass Festival
04.2012 - 08.2018
A.A.S., Legal Studies -
Herkimer County Community College
Some College (No Degree) - Lending
American Bankers Association