Amy Taylor
Summary
Skilled in team leadership and problem-solving, fostering a culture of continuous improvement to drive business growth and loyalty.
Professional with proven track record in customer engagement, delivering impactful initiatives and fostering strong customer relationships. Known for strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Equipped with excellent problem-solving abilities and effective communication skills valued by employers.
Customer engagement professional with strong background in driving results and fostering team collaboration. Skilled in strategic communication, relationship management, and problem-solving. Known for adaptability, reliability, and consistently meeting and exceeding goals. Ready to make significant impact by leading teams and enhancing customer experiences.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
34
34
years of professional experience
Work History
Customer Engagement Leader
Petsmart
07.2023 - Current
- Established a culture of continuous improvement within the team, encouraging open feedback from both associates and customers alike.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Provided information to customers by reviewing orders and educating about basic care and service of purchased product and animals.
- Established strong relationships with customers, fostering trust and long-term partnerships.
- Exhibited high energy and professionalism when dealing with customers and associates.
- Cross-trained and provided backup support for MIL and ASL leadership.
- Trained associates on operating procedures and company services.
Customer Service Representative
Arise - Carnival Cruise Line
01.2023 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Owner / Partner
Aquatic Pearl Treasures
06.2017 - 12.2020
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by partners and consultants.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Researched and wrote contracts, agreements and proposals.
911 Dispatcher /Patrol Deputy Sheriff
Comanche County Sheriff Department
06.1996 - 08.1998
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
Military Police Officer
US Army
01.1991 - 12.1995
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
- Maintained high levels of discipline within unit, leading to noticeable decrease in on-duty incidents.
- Fostered culture of respect and integrity, conducting ethics training for new members.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
Idaho City, ID04-2010
Skills
- Customer engagement
- Conflict resolution
- Account management
- Sales strategies
- Team leadership
- Product knowledge
- Relationship building
- Strong teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Empathy and patience
- Active listening
Timeline
Customer Engagement Leader
Petsmart
07.2023 - Current
Customer Service Representative
Arise - Carnival Cruise Line
01.2023 - 07.2023
Owner / Partner
Aquatic Pearl Treasures
06.2017 - 12.2020
911 Dispatcher /Patrol Deputy Sheriff
Comanche County Sheriff Department
06.1996 - 08.1998
Military Police Officer
US Army
01.1991 - 12.1995
Bachelor of Arts - Social And Criminal Justice
Ashford University
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