Amy Taylor

• Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
• Operated POS terminals to input orders, split bills and calculate totals.
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Calculated charges, issued table checks and collected payments from customers.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

To effectively market, evaluate and recruit VIP players while enhancing the growth of gaming revenues through the development of the targeted guest base. Responsible for a high level of guest service.

• Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
• Explained club to guests and assisted with any service need to maintain high satisfaction and brand loyalty.
• Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
• Resolved conflicts with communication skills and use of discounts and complementary offerings.
• Issued rewards to guests to encourage continued play and high-dollar spending.
• Used player tracking system to determine eligibility for complementary services and prizes.
• Promoted players' club by walking casino floor and signing up new guests.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.