Amy Taylor
China Grove,NC
Summary
Dynamic Service Advisor with a proven track record, excelling in customer service, and upselling strategies. Skilled in negotiation and CRM software, I enhance client satisfaction and retention through effective communication and follow-up. Committed to delivering exceptional service while driving business development and achieving sales goals.
Overview
9
9
years of professional experience
Work History
Service Advisor
Salisbury Auto Group
Salisbury, NC
08.2024 - Current
- Assisted customers with service inquiries and scheduled appointments.
- Explained vehicle service options and maintenance recommendations to clients.
- Collaborated with technicians to ensure accurate service estimates.
- Managed customer follow-ups to enhance satisfaction and retention.
- Coordinated parts orders with the inventory team for timely repairs.
- Maintained knowledge of Honda products and services for informed recommendations.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Loan Specialist
Lyon Financial Services
Mooresville, USA
04.2020 - 07.2024
- I worked directly with contractors, building the customers' projects and getting them paid.
- Verified all documents provided by applicants for accuracy and completeness.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Provided guidance to customers on how to improve their credit scores, if necessary, for loan approval purposes.
- Delivered high levels of customer service to facilitate smooth processes.
- Submitted loan applications to the underwriter for verification and recommendations.
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
Customer Service Representative
Randy Marion Automotive
Mooresville, USA
02.2016 - 04.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted in scheduling, rescheduling, and canceling appointments for customers.
Education
Associate's degree - Business Administration
Rowan-Cabarrus Community College
Salisbury, NC06-2021
Skills
- Negotiation
- Cold calling
- Dealership experience
- Windows
- Business development
- Communication skills
- Accounting
- Outside sales
- Conflict resolution
- Time management
- Customer follow-up
- CRM software
- Customer service
- Loan origination
- Sales
- Business development
- Underwriting
- Outside sales
- Cash handling
Timeline
Service Advisor
Salisbury Auto Group
08.2024 - Current
Loan Specialist
Lyon Financial Services
04.2020 - 07.2024
Customer Service Representative
Randy Marion Automotive
02.2016 - 04.2020
Associate's degree - Business Administration
Rowan-Cabarrus Community College
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