Summary
Overview
Work History
Education
Skills
Timeline
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Amy Teisher

Lanoka Harbor,NJ

Summary

Dynamic Member Advocate at Longevity Health Plan with a proven track record in relationship building and cross-cultural communication. Enhanced member satisfaction through optimized workflows and empathetic support. Skilled in HIPAA compliance and problem-solving, contributing to a positive work environment and improved service delivery.

Experienced with member advocacy, focusing on resolving member concerns and enhancing satisfaction. Utilizes strong communication and problem-solving skills to navigate complex situations effectively. Track record of building meaningful relationships and fostering teamwork to achieve successful outcomes.

Overview

16
16
years of professional experience

Work History

Member Advocate

Longevity Health Plan
05.2024 - 05.2025
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Developed strong relationships with members, fostering trust and loyalty to the organization.
  • Improved response times by optimizing workflow processes within the Member Advocate role.
  • Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
  • Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.

Activities Assistant

Tallwoodscarecenter
01.2023 - 05.2024
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Provided emotional support and companionship to improve quality of life for residents.
  • Engaged residents through events, small groups, and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.

Flooring Sales Specialist

Home Depot
02.2019 - 06.2022
  • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
  • Discussed pricing, additional charges, and payment plans during sales process.
  • Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
  • Assisted customers with selecting appropriate floor types and styles.

Unit Clerk

Richmond University Medical Center
09.2009 - 12.2018
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.

Education

High School Diploma -

Bayonne High School
Bayonne
06-1992

Skills

  • Cross-cultural communication
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • HIPAA compliance
  • Customer follow-up
  • Relationship building

Timeline

Member Advocate

Longevity Health Plan
05.2024 - 05.2025

Activities Assistant

Tallwoodscarecenter
01.2023 - 05.2024

Flooring Sales Specialist

Home Depot
02.2019 - 06.2022

Unit Clerk

Richmond University Medical Center
09.2009 - 12.2018

High School Diploma -

Bayonne High School

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