Amy Tellez
El Sobrante,California
Summary
My goal is to obtain a position in which I can implement my background and work experience while continuing to develop them. Strong sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Thank you for your time and consideration.
Overview
12
12
years of professional experience
Work History
Territory Manager
Miele
Northern California
01.2020 - Current
- Manage New and Existing Dealers to use sales tools and programs available to them to increase sales volumes in assigned territory which includes San Francisco Bay Area.
- Create monthly business review meetings with key business partners to ensure that are on track to hit mutually agreed goals.
- Maintain On Brand Luxury.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Trained and mentored sales representatives in sales techniques and strategies.
- Contact potential new customers by phone, email or in person to arrange in person visits.
- Open New points Business through traditional distribution and through Trade partner programs
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Attended trade shows and industry events to promote company products and services.
- Including Other duties
Business Developer - Trade
Andersen Corporation
South Bay Area
04.2019 - 01.2020
- Develop and execute strategies that leverage brand and product within Luxury Residential Builder
- Leverage services of Sales and Product Applications to deliver value to dealer channel and trade customers
- Support growth of 65 Target Luxury residential builders
- Work collaboratively with sales team to ensure builder derived opportunities are effectively executed
- Assess and cultivate strong business relationships with Residential focused trade partners whose segment focus is conducive to Andersen's product portfolio
- Use Customer Management and sales reporting tools to effectively report and assess results of market activities
- Work in collaboration with peers and business units to enhance products, services & tools necessary to grow share in the residential builder segment
- Establish credibility with targeted trade customers by conducting business consistent with Andersen's vision, values and strategies
- Evaluated client business needs and matched customers to appropriate products and resources
- Other duties as assigned by supervisor
Trade Specialist And Territory Manager
Riggs Distributing
San Francisco
10.2017 - 02.2019
- Develop and maintain strong relationships with architects and designers, including: owners, management, salespeople, project managers and entire staff
- Targeted 25 Luxury high end builders, architects and designers
- Routinely visit assigned accounts and respond to all inquiries and requests for information
- Ensure all accounts are trained and current on entire product lines by conducting weekly training meetings
- Work closely with Builder Sales Manager to insure that product is specified in new and future projects
- Provide support to architects, designers, contractors, and builders
- Conduct weekly “Lunch and Learn” power point presentations to key architects and kitchen designers
- Develop sketches to convey design details with architects & designers
- Developed and presented talks on available products and services that could meet current business needs
- Developed and delivered engaging polished presentations to highlight products and draw favorable competitor comparisons
- Attended and participated in Industry events for ASID, AIA,BIA, and NKBA
- Identified Key players in market with high influences.
Account Manager
Rapid Displays
01.2016 - 10.2017
- Liaised between 10 key brand customer and manufacturing to design new product
- Provide client with prospective renderings and working documents for project
- Work closely with engineering on proper fittings and proper product displays
- Ensure that all necessary information is supplied such as dimensions, materials and graphic details
- Create and Manage Project Folders and Job folder for each assigned project
- Obtain credit approval from corporate office for all on going projects
- Establish a working time line based on ship date approval to meet clients needs. Monitor time lines and flag potential issues to be addressed
- Process order confirmation sent to client. Initiate internal sold order to included in all back up documents. Initiate change orders, and process them through Project Management and Estimating
- Manage request with estimating to ensure that all pricing is reviewed and approved. Review pricing with sales executive and provide all analytical information from previous projects
- Provide effective and timely communication among team members throughout project
- Provide Project Manager with all order details enabling them to perform his/her duties with efficiency, and establish communication link between company and customer during order processing.
Sales Design Specialist
B&N Industries
01.2015 - 12.2015
- Manage sales process from discovery through account development, negotiations and closing
- Organize and clearly communicate information relating to the client, orders or projects to dedicated internal team
- Recognize and prioritize sales opportunities within the company's guidelines
- Identify, qualify and contact lead opportunities in Salesforce and log incoming inquires
- Assist clients by providing product information and technical support. Review drawings and provide concepts
- Maintain contact with clients to ensure high levels of customer satisfaction
- Increase existing business while generating new opportunities with new products
- Place 20 to 30 quotes and orders into company's ERP system
- Facilitate all work order and project procedures including Project Brief
- Set up appointments with your clients to walk through systems in the office or site location
- Achieve quarterly sales goals/targets
- Deliver sales presentations to design, architectural, retail and hospitality companies as needed
- Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and material
- Interfaced with design team members, including contractors, consultants, fabricator, architects and regulatory agencies
- Managed the highest volume account in assigned territory
Client Sales Coordinator
B&N Industries
01.2012 - 01.2015
- Assist customers with product information, quotes, submittal, orders and product lead-time.
- Provide sales administrative support for Business developers. Liaison between Business development and other departments while managing major accounts from sales to project management.
- Provide assistance to potential clients with understanding drawings and project request.
- Direct internal contact to Top 20 accounts and prospects that meet B&N account matrix.
- Daily communications with retailers and construction contractors, on status of order shipping, rescheduling, potential delays, expediting or delivery related issues.
- Review project time lines, open order reports to ensure orders arrive to meet customers desired delivery dates. Review and appraise engineer/construction drawings to identify scope of projects.
Education
Bachelor of Science - Interior Design
The Art Institute of California San Francisco
San Francisco, CA2011
Skills
- Proficient in SketchUp and AutoCAD
- Salesforce
- Customer service-oriented
- Complex problem solving
- Excellent attention to detail
- Design process
- Working drawings and procedures
- Microsoft Office
- Account and territory management
- Public speaking expertise
- Relationship builder
- Commercial, Retail and Residential Interiors
- Construction Monitor
- Strategic Analysis Skills
Timeline
Territory Manager
Miele
01.2020 - Current
Business Developer - Trade
Andersen Corporation
04.2019 - 01.2020
Trade Specialist And Territory Manager
Riggs Distributing
10.2017 - 02.2019
Account Manager
Rapid Displays
01.2016 - 10.2017
Sales Design Specialist
B&N Industries
01.2015 - 12.2015
Client Sales Coordinator
B&N Industries
01.2012 - 01.2015
Bachelor of Science - Interior Design
The Art Institute of California San Francisco