Amy Tellez
El Sobrante,California
Summary
My goal is to obtain a position in which I can implement my background and work experience while continuing to develop them. Strong sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Thank you for your time and consideration.
Overview
12
12
years of professional experience
Work History
Territory Manager
Miele
2020.01 - Current
- Manage New and Existing Dealers to use sales tools and programs available to them to increase sales volumes in assigned territory which includes San Francisco Bay Area.
- Create monthly business review meetings with key business partners to ensure that are on track to hit mutually agreed goals.
- Maintain On Brand Luxury.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Trained and mentored sales representatives in sales techniques and strategies.
- Contact potential new customers by phone, email or in person to arrange in person visits.
- Open New points Business through traditional distribution and through Trade partner programs
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Attended trade shows and industry events to promote company products and services.
- Including Other duties
Business Developer - Trade
Andersen Corporation
2019.04 - 2020.01
- Develop and execute strategies that leverage brand and product within Luxury Residential Builder
- Leverage services of Sales and Product Applications to deliver value to dealer channel and trade customers
- Support growth of 65 Target Luxury residential builders
- Work collaboratively with sales team to ensure builder derived opportunities are effectively executed
- Assess and cultivate strong business relationships with Residential focused trade partners whose segment focus is conducive to Andersen's product portfolio
- Use Customer Management and sales reporting tools to effectively report and assess results of market activities
- Work in collaboration with peers and business units to enhance products, services & tools necessary to grow share in the residential builder segment
- Establish credibility with targeted trade customers by conducting business consistent with Andersen's vision, values and strategies
- Evaluated client business needs and matched customers to appropriate products and resources
- Other duties as assigned by supervisor
Trade Specialist And Territory Manager
Riggs Distributing
2017.10 - 2019.02
- Develop and maintain strong relationships with architects and designers, including: owners, management, salespeople, project managers and entire staff
- Targeted 25 Luxury high end builders, architects and designers
- Routinely visit assigned accounts and respond to all inquiries and requests for information
- Ensure all accounts are trained and current on entire product lines by conducting weekly training meetings
- Work closely with Builder Sales Manager to insure that product is specified in new and future projects
- Provide support to architects, designers, contractors, and builders
- Conduct weekly “Lunch and Learn” power point presentations to key architects and kitchen designers
- Develop sketches to convey design details with architects & designers
- Developed and presented talks on available products and services that could meet current business needs
- Developed and delivered engaging polished presentations to highlight products and draw favorable competitor comparisons
- Attended and participated in Industry events for ASID, AIA,BIA, and NKBA
- Identified Key players in market with high influences.
Account Manager
Rapid Displays
2016.01 - 2017.10
- Liaised between 10 key brand customer and manufacturing to design new product
- Provide client with prospective renderings and working documents for project
- Work closely with engineering on proper fittings and proper product displays
- Ensure that all necessary information is supplied such as dimensions, materials and graphic details
- Create and Manage Project Folders and Job folder for each assigned project
- Obtain credit approval from corporate office for all on going projects
- Establish a working time line based on ship date approval to meet clients needs. Monitor time lines and flag potential issues to be addressed
- Process order confirmation sent to client. Initiate internal sold order to included in all back up documents. Initiate change orders, and process them through Project Management and Estimating
- Manage request with estimating to ensure that all pricing is reviewed and approved. Review pricing with sales executive and provide all analytical information from previous projects
- Provide effective and timely communication among team members throughout project
- Provide Project Manager with all order details enabling them to perform his/her duties with efficiency, and establish communication link between company and customer during order processing.
Sales Design Specialist
B&N Industries
2015.01 - 2015.12
- Manage sales process from discovery through account development, negotiations and closing
- Organize and clearly communicate information relating to the client, orders or projects to dedicated internal team
- Recognize and prioritize sales opportunities within the company's guidelines
- Identify, qualify and contact lead opportunities in Salesforce and log incoming inquires
- Assist clients by providing product information and technical support. Review drawings and provide concepts
- Maintain contact with clients to ensure high levels of customer satisfaction
- Increase existing business while generating new opportunities with new products
- Place 20 to 30 quotes and orders into company's ERP system
- Facilitate all work order and project procedures including Project Brief
- Set up appointments with your clients to walk through systems in the office or site location
- Achieve quarterly sales goals/targets
- Deliver sales presentations to design, architectural, retail and hospitality companies as needed
- Consulted with clients to determine architectural preference to meet overall design goals. Assisted clients with budget considerations regarding products and material
- Interfaced with design team members, including contractors, consultants, fabricator, architects and regulatory agencies
- Managed the highest volume account in assigned territory
Client Sales Coordinator
B&N Industries
2012.01 - 2015.01
- Assist customers with product information, quotes, submittal, orders and product lead-time.
- Provide sales administrative support for Business developers. Liaison between Business development and other departments while managing major accounts from sales to project management.
- Provide assistance to potential clients with understanding drawings and project request.
- Direct internal contact to Top 20 accounts and prospects that meet B&N account matrix.
- Daily communications with retailers and construction contractors, on status of order shipping, rescheduling, potential delays, expediting or delivery related issues.
- Review project time lines, open order reports to ensure orders arrive to meet customers desired delivery dates. Review and appraise engineer/construction drawings to identify scope of projects.
Education
Bachelor of Science - Interior Design
The Art Institute of California San Francisco
San Francisco, CA2011
Skills
- Proficient in SketchUp and AutoCAD
- Salesforce
- Customer service-oriented
- Complex problem solving
- Excellent attention to detail
- Design process
- Working drawings and procedures
- Microsoft Office
- Account and territory management
- Public speaking expertise
- Relationship builder
- Commercial, Retail and Residential Interiors
- Construction Monitor
- Strategic Analysis Skills
Timeline
Territory Manager
Miele
2020.01 - Current
Business Developer - Trade
Andersen Corporation
2019.04 - 2020.01
Trade Specialist And Territory Manager
Riggs Distributing
2017.10 - 2019.02
Account Manager
Rapid Displays
2016.01 - 2017.10
Sales Design Specialist
B&N Industries
2015.01 - 2015.12
Client Sales Coordinator
B&N Industries
2012.01 - 2015.01
Bachelor of Science - Interior Design
The Art Institute of California San Francisco
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