Amy Thacker
Dallas,GA
Summary
Experienced with clinical supervision, ensuring high standards of patient care and staff performance. Utilizes effective communication and leadership skills to manage teams and resolve conflicts. Knowledge of compliance regulations and best practices in clinical settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Back Office Coordinator
Piedmont Heart Institute-Vascular and Thoracic Surgery
01.2022 - Current
- Hands-on working supervisor: plans, assigns, and oversees the daily activities of clinical employees performing a variety of patient care activities in accordance with established standards and protocols. Responsible for maintaining sufficient clinical staffing levels and adequate medical supplies needed to run the day-to-day operation of the practices. Interview potential clinical candidates. Train new clinical employees. Maintain back office inventory and equipment. Order and stock office and clinical supplies. Place repair tickets for needed equipment repairs. Manage employees’ time and attendance in Kronos system. Maintain autoclave sterilizer and sterilize surgical instruments. Manage temp/humidity logs and crash carts. Complete biohazard waste turn-ins, shipping, and tracking documents; as well as container labeling.
Advanced Medical Assistant
Piedmont Heart Institute-Vascular and Thoracic Surgery
01.2014 - 01.2022
- Support physicians with clinical back office duties such as preparing charts; recording patient information; patient vitals; wound care; suture removal; cultures; medication refills. Schedule patient appointments, imaging, and procedures. Arrange home health care and rehabilitation. Verify patient insurance benefits and eligibility. Request patient records, imaging, and referrals. Send records into patient chart. Autoclave surgical instruments. Maintain back office inventory and equipment; anticipating needed supplies and reporting needed equipment repairs.
Medical Assistant
Douglas Medical Group
01.2009 - 01.2014
- Provided back office support for four physicians and one nurse practitioner. Maintain seamless communication with front office staff, medical staff, and patients. Responsibilities included chart preparation; bone density testing; X-rays; injections; phlebotomy; EKG; wound care and suture removal; assisting with pap smears and ear irrigation; patient vitals; drug testing; arranging home health care; DOT exams; sending/receiving lab results and chart records. Assisted with front office duties such as, answering phones, scheduling appointments, verifying insurance, and updating patient records.
Medical Receptionist
North Fulton Urology Associates
01.2006 - 01.2007
- Provided front office administration and clinical support for both Roswell and Alpharetta offices. Greeted patients and visitors in person and over the phone, answering all inquiries. Scheduling appointments and procedures. Sent and received lab results. Recorded and updated financial information: collecting patient charges, controlling credit extended to patients; filing, and expediting third-party claims. Maintained business office inventory and equipment and scheduled equipment repairs.
Education
West Georgia Technical College
Douglasville, GA01.2014
Registered/Certified Medical Assistant - undefined
Georgia Medical Institute
Marietta, GA01.2004
MA Student Externship - undefined
Marietta Dermatology
Marietta, GA01.2004
Skills
- Communication
- Teamwork
- Problem-solving
- Adaptability
- Critical Thinking
- Operations management
- Inventory management
- Maintenance scheduling
- Process improvement
- Training and coaching
- Workflow oversight
- Team supervision
Certification
- Basic Life Support Certified (BLS) (current until 2027)
- Radiology Safety Training (2010)
Technical skillset
Epic, Cadence, OnBase, PeopleSoft, PowerShare, Oracle, eClinicalWorks, Microsoft Office Suite (Word, Excel, PowerPoint, Teams and Outlook), MyChart, Kronos