Amy Thao
Sacramento,CA
Summary
Dynamic professional with extensive experience in billing and payment processing, consistently achieving high client satisfaction and ensuring healthcare compliance. Strong communication skills utilized to build relationships and drive optimal care outcomes. Committed to improving client quality of life through effective support and management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Giver
California Caregivers
Sacramento, CA
08.2025 - Current
- Conducted daily health and safety checks for elderly clients to ensure compliance with regulations.
- Collaborated with clients' families to achieve optimal care outcomes and goals.
- Cultivated strong relationships with elderly clients, exceeding expectations for satisfaction.
- Managed daily responsibilities and tasks to meet individual client needs effectively.
- Recorded and logged blood pressure, weight, dietary intake, and medication adherence.
- Prepared nutritious meals and supported clients in self-care activities.
- Assisted clients with daily living activities, addressing personal care requirements.
- Performed light housekeeping tasks related to client care, including laundry and linen changes.
Billing Clerk
Culligan Water
Sacramento, CA
05.2022 - 05.2024
- Managed high-volume inbound and outbound phone service for customer inquiries.
- Provided exceptional customer service for billing and payment inquiries.
- Assisted customers with delinquent accounts to explore payment options.
- Authorized and scheduled deliveries while supporting enroute logistics.
- Ensured accurate filing of customer data, both paper and electronic.
- Executed precise data entry into computer systems for record-keeping.
- Documented all interactions, including customer details and transaction data.
- Trained staff on job requirements, including billing, data entry, and scheduling.
Senior Front Desk
Exotic Aquarium
Sacramento
06.2009 - 06.2017
- Processed cash and credit card payments efficiently and accurately.
- Managed POS systems for all sales and transactions.
- Received phone inquiries and directed to appropriate departments.
- Resolved customer complaints, concerns, refunds, and store credits when applicable.
- Trained new staff on payment processing, inventory management, and customer service protocols.
- Ensured accurate inventory management and timely stocking of merchandise.
- Maintained precise data entry in customer database for operational integrity.
Education
Health Administration - Medical Assistant
Consumnes River College
Elk Grove, CA12.2026
Criminal Justice -
Hiram Johnson High School
Sacramento, CA05.2008
Skills
- Human anatomy and physiology
- Pharmacology
- Disease management
- Medical insurance procedures
- Healthcare terminology
- Customer service
- Communication skills
- Bilingual proficiency
- Phone etiquette
- Payment processing
- Scheduling and billing
- Billing resolutions
Certification
- Typing Certificate
- BLS/CPR Certified
- Certified Care Provider
Languages
- English
- Hmong
Timeline
Care Giver
California Caregivers
08.2025 - Current
Billing Clerk
Culligan Water
05.2022 - 05.2024
Senior Front Desk
Exotic Aquarium
06.2009 - 06.2017
Health Administration - Medical Assistant
Consumnes River College
Criminal Justice -
Hiram Johnson High School