Amy Thetford
Cordell,OK
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
14
14
years of professional experience
Work History
CNA /CNA/CN/C/Cna/Advanced CMA
Cordell Christian Home
11.2018 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Checked supply availability and laid out instruments for patient rooms.
- Maintained best-in-class standards for individualized care in-bed unit by continuously checking in with patients and families and quickly providing care.
Home Daycare Owner
Self Employed
11.2019 - 05.2022
- Cared for children ages 0 to 12 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Planned and managed learning-focused, imaginative and play-oriented activities for small children.
General Manager
Sonic
04.2016 - 11.2018
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Prepared annual budgets with controls to prevent overages
- Implemented operational strategies and effectively built customer and employee loyalty
- Utilized enterprise risk management software to improve operational insight and planning
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Evaluated suppliers to maintain cost controls and improve operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Managed budget implementations, employee evaluations and contract details
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Introduced new methods, practices and systems to reduce turnaround time
CNA /CNA/CN/C/Cna/Advanced CMA
Cordell Christian Home
01.2014 - 08.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
CNA
Corn Heritage Village
01.2008 - 08.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated personal hygiene management, feeding and ambulation.
- Obtained client medical history, medication information, symptoms and allergies.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Call Center Agent
Equity Bank
01.2007 - 01.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Promoted available products and services to customers during service, account management and order calls.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge
- Recommended products to customers and suggested other options if preferred product was unavailable
- Entered customer information into customized computer system with [Software] to document and organize client records
Sales Associate
Dillards Department Store
01.2006 - 05.2007
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Completed orders and organized product deliveries to meet customer timetables.
- Developed, marketed and sold full range of products and support services.
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Engaged with customers to build rapport and loyalty
- Maintained records related to sales, returns and inventory availability
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Provided positive first impressions to welcome existing, new and potential customers
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Recommended accessories and complementary purchases to boost revenue
- Answered customer questions about sizing, accessories and merchandise care
- Maintained customer satisfaction with quick and professional handling of product returns
- Solved customer challenges by offering relevant products and services
Education
High School Diploma -
Cordell High School
Cordell, OK05.2002
Skills
- Output Monitoring and Reporting
- Emotional and Social Support
- Linen Replacements
- Safety Procedures
- Fluid Measurement
- Range of Motion Exercises
- Nursing Assessment
- Interdisciplinary Care
- Bedsore Prevention
- Observation Documentation
- Vital Signs Collection
- Supporting Daily Living Needs
- Patient Intakes
- Activities of Daily Living (ADL) Support
- Caregiver Relations
- Nursing Assistance
- Monitoring Fluids
- Observing Responses
- General Housekeeping Abilities
- Responding to Emergencies
- Oral Hygiene
- Quality Patient Care
- Preparing Meals
- Companionship and Emotional Support
- Performing Patient Intakes
- Documenting Behaviors
- Conducting Intakes
- Medical Recordkeeping
- Grooming and Bathing Assistance
- Wound Care
- Patient-Focused Care
- Collecting Specimens
- Respiratory Equipment Training
- Promoting Healthy Habits
- Supporting Personal Needs
- Recording Vital Signs
- Infection Prevention and Control
- Feeding Tube Management
- Patient Feeding
- CNA Certification
- Bed Making and Linen Changes
- Bathing and Dressing
- ADLs Assistance
- Patient Vital Taking
- First Aid Certification
- Assisted Living
- Blood Sugar Monitoring
- Consistent Follow Through
- Room Cleaning and Restocking
- Empathy and Compassionate Care
- Bed Transfers
- Documenting Activities
- Calm Under Stress
- Emotional development
Timeline
Home Daycare Owner
Self Employed
11.2019 - 05.2022
CNA /CNA/CN/C/Cna/Advanced CMA
Cordell Christian Home
11.2018 - 11.2022
General Manager
Sonic
04.2016 - 11.2018
CNA /CNA/CN/C/Cna/Advanced CMA
Cordell Christian Home
01.2014 - 08.2015
CNA
Corn Heritage Village
01.2008 - 08.2008
Call Center Agent
Equity Bank
01.2007 - 01.2008
Sales Associate
Dillards Department Store
01.2006 - 05.2007
High School Diploma -
Cordell High School
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