Summary
Overview
Work History
Skills
Timeline
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Amy Thomas

Troy,TN

Summary

Energetic Hardworking and punctual individual. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking a new opportunity to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Sales Associate

Lowes Home Improvement Stores
Union City, TN
08.2023 - Current
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Attended daily team meetings to review performance goals and objectives.
  • Upsold additional items based on customer interests and needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

HR Generalist

Care Manor Nursing Home
Mountain Home, AR
03.2022 - 03.2023
  • Managed recruitment processes, including job postings and interviews.
  • Organized staff events such as team building activities, holiday parties.
  • Reviewed job descriptions and updated them as needed according to changing business needs.
  • Responded to inquiries from employees regarding benefits packages.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Coordinated employee recognition programs to boost morale and reward outstanding performance.
  • Maintained human resources records by processing applications and resumes.
  • Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Developed incentives to drive employee retention and improve work culture.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.

Assistant Manager

Lake Norfork Inn Hotel
Henderson, AR
11.2017 - 10.2021
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Handled guest complaints professionally and efficiently.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Ensured compliance with safety regulations in accordance with local laws.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.

ABA Home Therapist

Arkansas Cerebral Palsy Foundation
Mountain Home, AR
2014 - 2016
  • Engaged in ongoing professional development activities related to ABA therapy practice.
  • Developed personalized treatment plans based on each child's needs, preferences, and goals.
  • Provided individual and group ABA therapy to children with autism in their home environment.
  • Maintained detailed records of client progress in accordance with agency policies and procedures.
  • Designed reinforcement systems for positive behavioral change in clients.
  • Monitored progress of treatments and reported results to parents and other team members.
  • Facilitated communication between families, teachers, doctors, therapists.
  • Assisted clients in developing adaptive skills for increased independence.
  • Ensured all therapy sessions were conducted in a safe, supportive environment conducive to learning.

Skills

  • Multi-Line Phone Systems
  • Professional Appearance
  • Customer Service
  • Teamwork orientation
  • Attention to Detail
  • Continuous Improvement
  • Professionalism
  • Staff Scheduling
  • Task Prioritization
  • Staff Supervision
  • Tour Arrangements
  • Records Management
  • Invoicing and Billing
  • Payment Collection

Timeline

Sales Associate

Lowes Home Improvement Stores
08.2023 - Current

HR Generalist

Care Manor Nursing Home
03.2022 - 03.2023

Assistant Manager

Lake Norfork Inn Hotel
11.2017 - 10.2021

ABA Home Therapist

Arkansas Cerebral Palsy Foundation
2014 - 2016

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