Amy Thompson
Lumberton,North Carolina
Summary
Dynamic and results-oriented professional with extensive experience in deposit operations and customer service, notably at Truist Bank. Excelled in processing complex transactions and mentoring teams, demonstrating exceptional training and development skills. Achieved high customer satisfaction ratings through outstanding service and problem-solving abilities. Skilled in cash handling and fostering positive customer interactions.
Overview
16
16
years of professional experience
Work History
Deposit Operations Specialist II
Truist Bank
10.2020 - Current
- Processed foreign items and returned mail.
- Processed levies, bankruptcy, and garnishment requests.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Trained new hires on customer service policies and procedures.
Personal Shopper / Customer Service
Walmart
04.2018 - 07.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Cashier Customer Service
Family Dollar
07.2012 - 01.2015
- Protected store assets with effective loss prevention strategies
- Inserted security markers into or onto merchandise and tagged with pricing information
- Informed customers about sales and promotions in a friendly and engaging manner
- Trained new employees on company customer service policies and service level standards
Cashier Server
McDonald's
04.2009 - 06.2011
- Received food orders from patients and families, and explained offerings
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Recorded customer orders and repeated them back in a clear, understandable manner
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Communicated clearly and positively with co-workers and management
- Served orders to customers at windows, counters and tables
- Frequently washed and sanitized hands, food areas and food preparation tools
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps
- Took initiative to find extra tasks when scheduled duties were completed
- Worked well with teammates and openly invited coaching from the management team
Education
High School Diploma - College tech. Prep.
Lumberton Sr. High school
Lumberton, Nc06.2011
Skills
- Banking operations
- Customer service support
- Microsoft Excel
- Data inputting
- Team bonding
- Research and due diligence
Timeline
Deposit Operations Specialist II
Truist Bank
10.2020 - Current
Personal Shopper / Customer Service
Walmart
04.2018 - 07.2020
Cashier Customer Service
Family Dollar
07.2012 - 01.2015
Cashier Server
McDonald's
04.2009 - 06.2011
High School Diploma - College tech. Prep.
Lumberton Sr. High school