Summary
Overview
Work History
Education
Skills
Timeline
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Amy Thompson

Haysville,KS

Summary

Dynamic Director of Client Relations and Operations Manager with over a decade of experience in the healthcare staffing industry. Proven track record of building and maintaining strong client relationships, leading teams to operational excellence, and driving process improvements. Passionate about leveraging in-depth industry knowledge to contribute to the success of a forward-thinking organization.

Overview

19
19
years of professional experience

Work History

Director of Client Relations

Procare USA
New York, NY
07.2024 - Current
  • Build and maintain strong relationships with clients
  • Understand the staffing needs and challenges of each client.
  • Serve as the primary point of contact and escalation contact.
  • Identify and pursue new business opportunities within the healthcare sector
  • Collaborate with the sales team to develop and implement strategies to expand the client base.
  • Track and analyze key performance metrics related to client accounts, such as fill rates, turnover rates, and customer satisfaction scores
  • Prepare regular reports summarizing account performance, and highlight areas for improvement.
  • Review recruiter submissions for accuracy and compliance, and communicate with recruiters the status of the submission.
  • Create assignment agreements for new contracts and extensions
  • Maintain and process contract amendments, renewals, and terminations.

Travel Operations Manager

Accountable Healthcare Staffing
Boca Raton, FL
01.2023 - 04.2024
  • Managed daily workloads by organizing effective schedules, and delegating tasks.
  • Identified opportunities for process improvements through the analysis of operational inefficiencies.
  • Fostered a positive work environment by addressing employee concerns promptly and effectively.
  • Led several teams, overseeing functions such as Contracts, Payroll, Recruiter Assistants, and Travel Orders.

Travel Order Lead, Marketing Assistant, Lead Sourcing

Accountable Healthcare Staffing
Boca Raton, FL
04.2011 - 01.2023
  • Effectively oversaw a substantial database of available job positions with precision and efficiency
  • Identified prospective healthcare professionals
  • Reviewed healthcare professionals’ resume to determine eligibility for hire
  • Distributed eligible resumes to a large network of recruiters
  • Managed job opportunity posting on various career sites

Histology Tech/Requisition Accessioning

Kansas Pathology Consultants
Wichita, KS
04.2012 - 01.2015
  • Perform data entry of patient requisitions into an internal EMR system
  • Process, cut, and embed specimen according to laboratory procedures
  • Perform other laboratory procedures as necessary
  • Use staining methods according to laboratory procedures

Aviation Operations Specialist

United States Army
Ft Campbell, KY
08.2005 - 09.2007
  • Coordinated helicopter dispatches and ensured continuous aircraft readiness and status monitoring
  • Performed administrative duties such as filing, answering phones and setting up presentations
  • Maintained pilot records, including fitness forms, flight hours and simulation logs

Education

Bachelors - Psychology

Wichita State University
Wichita, KS
05.2018

Skills

  • Relationship management
  • Account management
  • Team building
  • Recruitment and hiring
  • Problem-solving abilities
  • Excellent communication
  • Staff management
  • Operations management
  • Cross-functional team leadership
  • Process improvement

Timeline

Director of Client Relations

Procare USA
07.2024 - Current

Travel Operations Manager

Accountable Healthcare Staffing
01.2023 - 04.2024

Histology Tech/Requisition Accessioning

Kansas Pathology Consultants
04.2012 - 01.2015

Travel Order Lead, Marketing Assistant, Lead Sourcing

Accountable Healthcare Staffing
04.2011 - 01.2023

Aviation Operations Specialist

United States Army
08.2005 - 09.2007

Bachelors - Psychology

Wichita State University

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Amy Thompson