Summary
Overview
Work History
Education
Skills
Timeline
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Amy Thompson

Pendleton,SC

Summary

Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Enhanced operational efficiency through strategic cost control and employee development, achieving significant improvements in customer satisfaction. Skilled in inventory management and fostering a collaborative work environment, driving business growth and employee engagement.

Overview

20
20
years of professional experience

Work History

Manager

Chick-fil-A
09.2004 - 01.2017
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Asset Mananger

Advantica/Denny's
01.1997 - 12.2003
  • Achieved cost savings by renegotiating service contracts for managed properties.
  • Maintained compliance with regulatory standards through meticulous asset documentation and reporting.
  • Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
  • Created & maintained employee assets database of existing and new employees.
  • Facilitated team collaboration to align asset management strategies with organizational goals.

Education

High School Diploma -

Paul M Dorman High School
Spartanburg, SC

USCS
Spartanburg, SC

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Exceptional Customer service
  • Business development
  • Schedule preparation
  • Project planning
  • Goal setting
  • Business administration
  • Policy implementation
  • Staff development
  • Shift scheduling
  • Brand management
  • Employee onboarding
  • Clear communication
  • Safety procedures
  • Inventory management
  • Expense tracking
  • Budget control
  • Marketing
  • Staff training and development

Timeline

Manager

Chick-fil-A
09.2004 - 01.2017

Asset Mananger

Advantica/Denny's
01.1997 - 12.2003

High School Diploma -

Paul M Dorman High School

USCS

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Amy Thompson