Amy Thompson
East Bernard,TX
Summary
Dynamic retail management professional with a proven track record in driving store performance and enhancing customer experiences. Expertise in optimizing operational efficiencies and developing high-performing teams to meet and exceed business objectives. Recognized for cultivating collaborative environments and navigating the ever-changing landscape of retail challenges. Strong proficiency in implementing effective sales strategies and maintaining rigorous inventory control to maximize profitability.
Overview
19
19
years of professional experience
Work History
Store Manager
Ace Cash Express
05.2023 - Current
- Assisted customers with cashing checks and processing loan applications. Supported clients in making loan payments and managing bill payments. Prepared funds for bank deposits and facilitated payment transactions.
- Managed daily operations to improve customer satisfaction and enhance process efficiency.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Directed daily operations to uphold a clean and safe environment for customers and employees.
- Managed customer issue resolution efficiently and courteously, ensuring strong rapport with clients.
- Developed and executed training initiatives to elevate staff expertise in customer service and product knowledge, thereby improving customer satisfaction.
Shift Manager
Burger King
01.2021 - 05.2023
- Executed final closing tasks to maintain compliance with company standards.
- Ensured accuracy of funds for deposit transactions.
- Developed and executed inventory management strategies aimed at reducing costs and optimizing resource utilization.
- Promptly handled customer complaints to enhance satisfaction and build long-term loyalty.
- Managed monitoring of food preparation to uphold high quality and consistency in culinary offerings.
McDonalds Manager
McDonald's
02.2018 - 12.2020
- Facilitated processing of truck orders to optimize supply chain efficiency.
- Conducted thorough check-ins for trucks to ensure compliance with operational standards.
- Managed comprehensive inventory tracking on a daily, weekly, and monthly basis to support operational efficiency.
- Oversaw completion of closing tasks to maintain workflow integrity.
- Ensured correctness of deposit funds to maintain operational efficiency.
- Created comprehensive training initiatives aimed at improving staff capabilities and ensuring adherence to operational excellence.
McDonalds Manager
McDonald's
09.2016 - 02.2018
- Facilitated processing of truck orders to optimize supply chain efficiency.
- Ensured correctness of deposits to maintain compliance with financial standards.
- Oversaw completion of closing duties to maintain store standards and customer satisfaction.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs for staff, enhancing team performance and operational standards.
Customer Service Manager (CSM)
Lowes Marketplace
09.2015 - 08.2016
- Executed closing procedures to maintain operational efficiency.
- Ensured correctness of deposit funds to maintain operational efficiency.
- Oversaw completion of all opening responsibilities to facilitate efficient daily operations.
- Coordinated and executed all ordering activities to maintain optimal stock levels for bakery.
- Led customer service team to enhance overall satisfaction and loyalty through effective training programs.
McDonalds Manager
McDonald's
08.2014 - 08.2015
- Verified and finalized closing procedures to maintain operational standards.
- Ensured precise cash handling for all deposit activities to maintain financial integrity.
- Developed and implemented training sessions for new crew to ensure adherence to company standards.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
McDonalds Manager
McDonald's
02.2007 - 07.2014
- Oversaw order entry and tracking for truck shipments, enhancing operational efficiency.
- Coordinated onboarding and skill development for new crew members to foster team integration and performance.
- Ensured precise cash handling for all deposit activities to maintain financial integrity.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
Lamar High School
Rosenberg, TX05.1998
Skills
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
- Supervising experience
Timeline
Store Manager
Ace Cash Express
05.2023 - Current
Shift Manager
Burger King
01.2021 - 05.2023
McDonalds Manager
McDonald's
02.2018 - 12.2020
McDonalds Manager
McDonald's
09.2016 - 02.2018
Customer Service Manager (CSM)
Lowes Marketplace
09.2015 - 08.2016
McDonalds Manager
McDonald's
08.2014 - 08.2015
McDonalds Manager
McDonald's
02.2007 - 07.2014
GED -
Lamar High School