Amy Thomsen

Dynamic and detail-oriented professional with over 25 years of experience in the mortgage industry, dedicated to delivering exceptional service and fostering strong client relationships. Proven ability to thrive in fast-paced environments while maintaining high levels of organization and efficiency. Eager to contribute expertise to a motivated company that prioritizes quality service and values teamwork. Committed to leveraging extensive industry knowledge to drive success and enhance client satisfaction.

• Encompass Training (2015)
• Compliance Eagle Training (2009)
• LSSI Training (2006)
• Closer I Training (2004)
• Mortgage Assistant Training (2001)
• Sitel Customer Relations Manager Training (2000)
• Trader Publishing: Completed Basic Supervisor Seminar (1999)
• Trader Publishing: Completed How to handle Difficult and Demanding Customers Seminar (2000)
• Renaissance: Completed Telephone Technique Training (1997)
• Renaissance: Completed Customer Service and Credit Card Training (1997)

• Customer Service:
• Executed and oversaw background and credit checks for new clients
• Coordinated formal review of current and future broker clients
• Executed communications with management and staff
• Maintained state license's for all new and current clients and Loan Officers
• Ensured accuracy of login’s for all clients and Account Executives
• Executed changes to client broker compensation
• Maintained accurate records for all new and current clients
• Worked directly with Investors to ensure quality and accuracy on loan files
• Worked directly with title and escrow companies to ensure all loan documents are accurate and complete for signing.
• Strong customer service and problem solving skills and experience
• Verbal Verifications of Employment/Account ownership
• In charge of department opening and closing procedures & operations in supervisor’s absence
• Strong sales skills both over the phone and in person
• Self-motivated and competent in making independent decisions
• Enjoy working on a team with co-workers but have many years of remote employment
• Administrative and Management
• Reviewed current and previous financial for new clients
• Reviewed company profiles and websites, NMLS and license information
• Reviewed loan documents for inaccuracies and made any corrections necessary.
• General administrative duties
• Completing daily input logs
• Completing department daily and monthly input logs
• Ordering credit reports and flood certificates
• Ordering wire instructions/CPL’s/E&O’s/Insurance letters & changes/changes to preliminary title reports
• Required to meet specific number of files daily
• Required to be accurate with all information provided in files
• Completing accurate loan mortgage documents and packages
• Assisting escrow/title officers with retrieving loan document packages and correcting any errors prior to signing.
• Enjoy helping people succeed, receive information or services
• In charge of printing documents and compiling information for reports