Amy Thomson
Pigeon Forge,TN
Summary
Dynamic customer service professional with extensive experience at Pigeon Forge KOA, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through effective problem resolution and active listening. Adept at utilizing reservation systems and managing high-stress situations to deliver exceptional service and foster positive guest experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in K2 industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Providing intake for guest bookings and assuring they get what they asked for.
Offer assistance in any problem solving situations in the best professional, positive manner.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Pigeon Forge KOA
07.2024 - 06.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Guided guests through reservation processes, ensuring clarity and satisfaction throughout interaction.
- Assisted with maintaining cleanliness and organization of the front desk area to enhance guest experience.
- Collaborated with team members to streamline check-in and check-out procedures for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized reservation systems effectively to manage bookings and update guest information accurately.
- Collected feedback from customers to identify areas for improvement in service delivery and operations.
- Educated guests on local attractions and amenities, enhancing their overall stay at the campground.
Customer Service Representative
Anderson/Lake Hartwell KOA
06.2024 - 07.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Cashier/Deli Associate
Jojo's Country Store and Deli
04.2024 - 06.2024
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with product inquiries and provided personalized recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and gift card payments while ensuring compliance with store policies.
- Stocked shelves as needed.
- Food prep and sales.
- Maintained cleanliness
Childcare Provider
Self Employed Services
11.2018 - 04.2024
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed engaging educational activities to promote cognitive and social development.
- Communicated effectively with parents regarding child progress and behavioral issues.
- Managed meal preparation and ensured adherence to dietary restrictions for children's health.
- Provided nurturing environment for children, ensuring safety and well-being during daily activities.
- Developed and implemented engaging educational activities tailored to children's developmental needs.
- Established effective communication channels with parents to discuss children's progress and concerns.
- Organized age-appropriate games and outdoor activities to foster physical development and teamwork.
- Built strong relationships with parents through effective communication about their child''s progress and needs.
- Encouraged and supported self-help skills to establish independence.
- Maintained weekly field trips to engage with others as well as new learning experience.
- Provided overnight stays as needed.
Toddler/Preschool Lead Teacher
Lakes Region Early Learning Center
09.2013 - 11.2017
- Developed and implemented engaging lesson plans to foster children's cognitive and social development.
- Led classroom activities, promoting interactive learning experiences tailored to diverse learning styles.
- Mentored junior teachers, providing guidance on effective teaching strategies and classroom management techniques.
- Collaborated with parents to discuss child progress, addressing concerns and enhancing family engagement in education.
- Assessed student progress through observation and documentation, adjusting instructional methods as needed for improvement.
- Organized educational events and field trips, enriching curriculum through hands-on learning opportunities outside the classroom.
- Maintained a safe and nurturing environment, ensuring compliance with state regulations and best practices in early childhood education.
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for [age] students.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Provided open and loving environment where children direct learning process.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
No Degree - Early Childhood Care And Education
Belknap Technical College
Laconia, NH08-1994
High School Diploma -
Newfound Regional High School
Bristol, NH06-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Appointment scheduling
Timeline
Customer Service Representative
Pigeon Forge KOA
07.2024 - 06.2025
Customer Service Representative
Anderson/Lake Hartwell KOA
06.2024 - 07.2024
Customer Service Cashier/Deli Associate
Jojo's Country Store and Deli
04.2024 - 06.2024
Childcare Provider
Self Employed Services
11.2018 - 04.2024
Toddler/Preschool Lead Teacher
Lakes Region Early Learning Center
09.2013 - 11.2017
No Degree - Early Childhood Care And Education
Belknap Technical College
High School Diploma -
Newfound Regional High School
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