Amy Tiedeman
Orange City,IA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Care Provider
Hope Haven
Sioux Center, IA
01.2024 - Current
- Ensured that all safety protocols were followed while working with clients in their Dayhab environment.
- Assessed client needs on an ongoing basis and reported any changes to the supervisor or case manager promptly.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
Waitress
The Ridge Golf Club
Sioux Center, IA
01.2024 - Current
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Effectively managed multiple tables simultaneously during peak hours.
Home Daycare Provider
Amy Tiedeman
Orange City, IA
08.2011 - 12.2023
- Established positive relationships with parents through regular communication.
- Evaluated supplies inventory regularly ensuring adequate resources are available at all times.
- Maintained a safe environment for all children by adhering to safety regulations and procedures.
- Provided nutritious snacks and meals according to established guidelines.
- Established positive relationships with families through regular communication regarding their child's progress.
- Planned and implemented age-appropriate activities such as arts, crafts, music, games, outdoor play and educational lessons.
- Kept detailed records of attendance, meals served, naps taken and other pertinent information related to each child's care.
- Prepared weekly bills and yearly taxes.
Education
High School Diploma -
Moc-Floyd Valley High School
Orange City, IA05-2003
Skills
- Personal Care
- Housekeeping support
- Patient Management
- Medication Distribution
- Emotional Support
- Medical Documentation
Timeline
Care Provider
Hope Haven
01.2024 - Current
Waitress
The Ridge Golf Club
01.2024 - Current
Home Daycare Provider
Amy Tiedeman
08.2011 - 12.2023
High School Diploma -
Moc-Floyd Valley High School
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