Amy Tilghman
Horsham,PA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment, and management of patient flow through department. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients, families, and co workers through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse
Chestnut Hill Hospital
11.2010 - Current
- Enhanced patient care by conducting thorough assessments and promptly addressing critical needs on both a Medical Surgical Unit and Emergency Department.
- Improved patient safety by adhering to infection control protocols and maintaining a clean work environment.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients and families on post-discharge care instructions, promoting adherence to prescribed regimens for improved health outcomes at home.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Served as Charge Nurse in the Emergency Department to direct and facilitate patient flow through the department
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
Officer Manager/Physical Therapy Technician
McCabe Physical Therapy
06.2006 - 08.2008
- Maintained up-to-date patient records with accurate contact information, ensuring timely invoice delivery.
- Streamlined insurance billing processes for increased efficiency and reduced errors through meticulous organization.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
Education
Bachelor of Science - Nursing
Drexel University
Philadelphia, PA12.2023
Diploma Nursing - Nursing
Abington Dixon School of Nursing
Willow Grove, PA05.2010
Bachelor of Science - Exercise Science
James Madison University
Harrisonburg, VA05.2006
Skills
- Patient Safety
- Emergency Care
- Patient Condition Monitoring
- Delegation and Motivation
- Strong Clinical Judgment
- Effective Communication
- IV Insertion
- Nursing Care Coordination
- Interdisciplinary Collaboration
- Staff Education and Training
- Clinical Leadership
Accomplishments
- Nursing Excellence Award, 2014
- Emergency Department Nursing Excellence Award, 2016
Certification
- PA Nursing License- RN620150
- Basic Life Support Certified
- Advanced Cardiac Life Support Certified
- Pediatric Advanced Life Support Certified
Timeline
Registered Nurse
Chestnut Hill Hospital
11.2010 - Current
Officer Manager/Physical Therapy Technician
McCabe Physical Therapy
06.2006 - 08.2008
Bachelor of Science - Nursing
Drexel University
Diploma Nursing - Nursing
Abington Dixon School of Nursing
Bachelor of Science - Exercise Science
James Madison University