Amy Toman

• Greeted clients and managed appointment scheduling efficiently.
• Provided excellent customer service in a fast-paced salon environment.
• Assisted with front desk operations and maintained clean workspaces.
• Handled incoming calls and addressed client inquiries professionally.
• Coordinated communication between clients and stylists to enhance service flow.
• Processed payments and ensured accurate transaction handling.
• Maintained client records with attention to detail for future appointments.
• Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
• Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Proactively addressed potential conflicts within appointment scheduling minimizing disruptions to daily operations.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Assisted in training new receptionists on salon policies and procedures contributing to a cohesive work environment.
• Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
• Ensured a welcoming atmosphere for clients through maintaining a clean and well-organized reception area.
• Efficiently handled high call volumes while remaining professional and courteous under pressure.
• Promoted a positive team environment by assisting colleagues with administrative tasks as needed.
• Handled payments and processed credit card transactions.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Listened closely to customer complaints and responded appropriately to issues.
• Enforced spa policies, following company procedures at all times.
• Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
• Resolved customer problems and complaints.

• Sorted and organized incoming and outgoing shipments, ensuring timely processing.
• Operated material handling equipment to efficiently move packages within warehouse.
• Collaborated with team members to maintain safe and clean work environment.
• Assisted in training new employees on safety protocols and operational procedures.
• Implemented best practices for package handling, reducing damage rates during transit.
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Proved successful working within tight deadlines and a fast-paced environment.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Followed verbal and written instructions to properly move and ship products.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Communicated with supervisors about delays or other issues with shipments.
• Supported team morale by fostering positive communication and collaboration among coworkers.
• Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
• Improved workflow efficiency, organizing workstations for optimal access to materials and tools.

Provided progressive leadership to Truvy's marketing and project budgeting communications, with an emphasis on developing cost controls and implementing, and evaluating the marketing and analysis communications plan across the Truvy's constituents.

• Streamlined order processing by implementing enhanced tracking systems for improved accuracy.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Supervised daily operations, ensuring optimal store performance and customer satisfaction.
• Trained and mentored new team members on company policies and procedures.
• Managed inventory levels, coordinating stock replenishment to meet demand.
• Executed visual merchandising strategies to enhance product presentation and increase sales.
• Handled cash management processes, ensuring accuracy in transactions and deposits.
• Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Streamlined opening and closing procedures as integral member of store staff.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
• Mentored junior staff members, helping them develop their skills to advance within the company successfully.
• Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
• Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
• Increased sales by providing exceptional customer service and product knowledge.
• Fostered culture of accountability and excellence, leading by example and encouraging team growth.
• Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
• Engaged with local community through events, enhancing store's reputation and customer base.
• Enhanced store security by meticulously following all opening and closing procedures.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.