Amy Tony

Investigate and resolve customer deductions and chargebacks efficiently and accurately

Analyze financial data to identify tends,discrepancies and root causes of deductions

Collaborate with cross-functional teams,including Sales,Customer Service and Finance,to obtain necessary information and documents to support resolution

Attend Customer meetings for the purpose of obtaining current financial information ,resolution of reconciliation , order compliance issues and to maintain strong Customer relationships

Worked with development team, gathering client requirements and developing test cases to ensure quality of client interface.

• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Lead business requirement meetings to understand actual client requirements and convey it accurately to the team.
• Executed test cases to detect anomalies in expected results.