AMY TORRES
Kissimmee
Summary
Aiming to leverage my skills to successfully fill the Remote Work From Home role at your company.
Detail-oriented professional with 20.5+ years of experience and a proven knowledge of customer satisfaction and multi-site call center management. Aiming to leverage my skills to successfully fill the Remote Work From Home role at your company.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Walmart Supercenter
03.2005 - 11.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
Hotel Reservation Manager
Enjoy Florida Hotels
05.1994 - 02.2005
- Call Center for Seven (7) different Hotels in the Disney Area. Assisted Customers with Reservation problems, Credit Card transactions & Refunds. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Solicit sales of new or additional services or products
Education
High School Diploma -
Benjamin Franklin High School
Manhattan, NY06.1973
Skills
- Bilingual - Spanish & English Write/Read/Speaking
- Customer service
- Strong organization
- Money handling
- Customer service expertise
- Decision-making
- Time management
- Staff training and development
- Telephone reservations
- Staff supervision
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Walmart Supercenter
03.2005 - 11.2014
Hotel Reservation Manager
Enjoy Florida Hotels
05.1994 - 02.2005
High School Diploma -
Benjamin Franklin High School