Amy Townsend
Edmond,OK
Summary
Proven Virtual Assistant with a track record of enhancing operational efficiency for Organized Q by automating processes and optimizing executive time management. Skilled in Microsoft Office and adept at multitasking, I significantly improved department performance metrics. Excel in maintaining professionalism and confidentiality, ensuring seamless coordination of care and support. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Laurel Wilson
03.2024 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Researched topics and events to support supervisor's work agenda and projects.
- Completed business correspondence, transcription, and data entry.
- Organized and managed team tasks using Trello and Asana.
- Uploaded files for team use on Google Suite and SharePoint.
Patient Access Specialist
Integris
03.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Virtual Executive Assistant
Organized Q
12.2021 - 08.2022
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Optimized time management for executives by handling travel arrangements and itineraries.
- Supported executives in decision-making processes with thorough research and data analysis.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated events and worked on ad hoc projects.
Education
No Degree - Political Science
Oklahoma State University
Stillwater, OKSkills
- Calendar Management
- CRM Management
- Social Media Updating
- Document Preparation
- Meeting Scheduling
- File Organization
- Travel Planning
- Basic Graphic Design
- Travel Arrangements
- Spreadsheet Management
- Issue Research
- Fast Learner
- Data Entry
- Multitasking and Time Management
- Microsoft Office
- Customer relations and communications
- Scheduling
- Clear Communication
- Customer and client relations
- Social media knowledge
- Excel spreadsheets
- Meeting planning
- Documentation and Recordkeeping
- Administrative Support
- Clerical Support
- Website Updating
Timeline
Virtual Assistant
Laurel Wilson
03.2024 - Current
Patient Access Specialist
Integris
03.2024 - Current
Virtual Executive Assistant
Organized Q
12.2021 - 08.2022
No Degree - Political Science
Oklahoma State University