Amy Tozser

• Created invoices and billing statements of open invoices to be mailed/ emailed/ faxed to customers, processed credit card and/ or check payments, creating receipts and submitting them to the client, while updating their account (transaction date, price and fees) to support accuracy.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Used accounting software (primarily QuickBooks) to reconcile accounts, track income, generate invoices, receive payments, etc.
• Made outbound calls to vendors and customers to discuss and resolve account needs, as well as communicating with the maintenance department for scheduling appointments via phone or email, ensuring
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Responded to inbound inquiries regarding accounts and payments.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
• Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
• Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
• Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Followed up overdue payments and payment plans from clients to establish good cash flow.
• Utilized QuickBooks software to manage invoices and payments.
• Monitored accounts to verify compliance with payment terms and schedules.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.
• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Input financial data and produced reports using Quickbooks.
• Inspected account books and recorded transactions.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

• Shopped for online orders for customers in a timely and accurate manner, memorizing the store layout to use the quickest route for each item, bagging the order, then recording the location of the order (staging) for quick retrieval
• Worked as a "dispenser" as needed by taking the orders out (lifting up to 50 lbs. at a time) to the customer's car and loading it in the desired location, and multiple large orders for delivery drivers, verifying their identity
• Trained new associates for online order fulfillment, staging, dispensing, phone calls to customers, etc. Sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth
• Restocked and maintained items needed for the team (including the pick carts used by personal shoppers), alerting management to reorder items as needed, cleaning, organizing the backroom area of the department
• "Zoning" isles by pulling items to the front of the shelves to maintain a visually appealing and organized appearance, recording and alerting the departments' team lead and coach to items out of stock. Pulling inventory from the backroom to bring to the sales floor while updating the system of the new count or out of stock items
• Conducted courtesy calls to customers, alerting them of their orders that were ready for pick up, educating them of our timeframe policy for cancellation/ pick up times, and going over the instructions on how to pick up their orders
• Upselling and providing education on the Walmart + membership and the variety of perks
• Used multiple apps on the handheld Zebra TC (Touch Computer) for all things personal shopper related throughout the shift
• Assisting the Asset Protection team by alerting them to (potential and/ or active) shoplifters and providing witness details to management and police as necessary. Bringing empty boxes/ containers (stolen items) to the claims department
• Cashier work at the front end and electronics department as needed. Using a cash register POS system for ringing up customers, handling cash, credit card, EBT cards and checks, verifying ID cards, providing cash back as needed, bagging groceries to the satisfaction of the customer and engaging with them for a great shopping experience
• Provided assistance to the electronics and apparel department helping customers, answering questions, making recommendations as needed
• Providing customers with assistance on locating items in the store, and making sure they had a positive experience to ensure they are return customers
• Front door greeter and receipt checker as needed, greeting customers, providing directions to specific departments, checking receipts for accuracy and discrepancies and handling any customer issues
• Consistently met deadlines and quality goals for accuracy and timeliness, while balancing multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality
• Contributed to event marketing, sales and brand promotion, recording several announcements for the store and vision center for events, specials, and general information, which were replayed throughout the duration of the event/ specials/ etc.

• Freelance Administrative assistant to the Project Manager for a construction company
• Accounts receivable work on QuickBooks
• Created documents using Word and Excel
• Research for projects
• Filled out credit applications where applicable
• Assisted with human resources issues as they came up
• Assembled job project folders
• Ran errands for the staff and management
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions, often driving to locations to pick up online orders that were placed
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Conducted research for project proposals, compiling information that supported winning bids
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations
• Managed filing system, entered data and completed other clerical tasks
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Assisted coworkers and staff members with special tasks on daily basis
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Opened and properly distributed incoming mail to promote quicker response to client inquiries

Gained and maintained certifications on first aid, CPR and AED

• Offered a one-hour timeframe availability (if needed) for emergencies that arose for families who needed immediate baby and/ or pet care
• Cared for children from newborns through early teen years, engaging them with age-appropriate learning through play
• Drove children to appointments, field trips to playgrounds, stores, etc.
• Cooked and fed children healthy meals/ snacks, having them help to prepare and clean up, while also teaching valuable, lifelong skills
• Cleaned up any messes/ dirty dishes so that the parents/ owners came home to a clean and tidy home
• Maintained and upheld all house rules as directed by parents, communicating any behavioral issues that may have come up, facilitated an end-of-visit meeting with the parents to update them on the day's events
• Fed and walked pets, cleaning up after pets indoors and outdoors
• Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return
• Communicated with homeowner via phone or text
• Fed and watered animals and replaced dirty bedding and litter boxes
• Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail
• Improved client satisfaction by providing attentive and personalized house and pet sitting services
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms
• Collaborated closely with homeowners regarding specific requirements or requests pertaining to property maintenance or pet care management
• Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners
• Administered medications to children and/ or pets as per parents/ owner instructions, ensuring their health and well-being during their absence
• Enhanced the comfort of children and/ or pets during the parents/ owners absence by adapting to each child's/ animal's routine and preferences
• Ensured the safety and security of clients' homes by conducting thorough checks and implementing preventative measures
• Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays
• Brought in mail and newspaper to maintain appearance of activity at client residence
• Cared for houseplants by frequently watering during owners' absence
• Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home
• Answered telephone and doorbell, took messages, and relayed information to parents and/ or owner
• Collected, forwarded or signed for mail, packages, or home services
• Set security system using passcodes and kept appropriately armed while at property and away
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping

• Cared for children from newborn through early teens while their caregivers were working out in the gym
• Maintained a safe and clean environment for the children by adhering to health and safety protocols
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication
• Enhanced children's social skills by facilitating group activities and promoting positive interactions
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
• Enforced rules and managed behavior through developmentally appropriate discipline
• Promoted good behavior with positive reinforcement methods
• Promoted language development by incorporating storytelling, music, and conversation into daily activities
• Assisted children with special needs by effectively implementing accommodations for their success in various tasks
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group
• Improved emotional well-being of children through providing consistent support and empathy in various situations
• Fostered creativity in children through engaging art projects, imaginative playtime, and other stimulating activities
• Provided homework assistance for school-aged children, reinforcing classroom concepts while developing effective study habits
• Facilitated learning through play, stories and outdoor activities for successful child outcomes
• Worked with children to develop good cognitive, physical and language skills
• Assisted in potty training and other daily hygiene activities to support child development
• Developed age-appropriate activities and crafts to engage children
• Liaised with parents and guardians to discuss child progress
• Responded to inquiries from parents and guardians
• Instructed children in crafts and other activities to promote gross and fine motor skills
• Worked closely with fellow staff members in developing and implementing educational and recreational activities
• Dispensed snacks and meals to children in accordance with nutritional guidelines/ allergies

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
• Maintained clean and welcoming dining environment, ensuring a positive guest experience
• Checking and verifying customer ID's for orders that included alcohol
• Used POS systems, cash registers, credit card machines to cash out customers
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
• Kept server areas clean and stocked to increase efficiency while working tables
• Collaborated with team members to consistently provide efficient service during peak hours
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Processed orders and sent to kitchen employees for preparation
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
• Printed dining checks with total due, collected payment and offered receipts to complete transactions
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards
• Increased sales significantly by upselling higher-end products to customers
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

• Greeted customers and helped with product questions, selections, and purchases
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
• Helped customers complete purchases, locate items, and join reward programs
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout, managed cash register, credit card machines, etc., ensuring accurate transactions and safeguarding against losses
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits
• Created and enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates
• Performed in-store demonstrations to highlight features and benefits of items for purchase, such as car seats, strollers, cribs, etc., comparing and contrasting other models and types to meet the customers' needs and preferences
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required
• Supported store leadership in implementing new merchandising strategies to improve product positioning
• Greeted customers and provided outstanding customer service
• Engaged with customers on sales floor, offering assistance and improving shopping experience
• Stocked merchandise, clearly labeling items, and arranging according to size or color
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
• Worked with soon-to-be parents in creating and ordering custom nursery pieces, such as crib bedding, diaper holders, rocking chairs/ horses, furniture pieces, etc., and coordinating other pieces to match their ideas and desires, bringing their vision to life for a truly one-of-a-kind experience from start to completion
• Offered personal assistance, recommendations, ordered items as needed, working closely with the companies to make sure each customization was completed to perfection in each area until their nursery was complete, and the customer was 100% satisfied
• Gift-wrapped items as requested, created gift baskets for purchase