Amy Trinidad
Sales Professional
Laveen,AZ
Summary
Professional with extensive experience in managing regional accounts, ensuring client satisfaction, and driving revenue growth. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Demonstrates exceptional communication skills and strategic planning abilities, valued for reliability and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Regional Account Manager
Federal Express Corporation
10.2023 - 06.2025
- Performed effectively in self-directed remote work environment, managing day-to-day operations and decisions independently.
- Achieved sales targets by developing strategic plans and executing effective account management practices for over 15 corporate customers.
- Negotiated contracts with clients, ensuring compliance with corporate policies while maximizing profitability.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Delivered engaging presentations showcasing product solutions tailored to individual client needs, ultimately driving sales growth.
- Utilized customer relationship management systems to document client interactions and daily activities
- Participated in ongoing professional development opportunities to stay current on industry trends, enhance product knowledge, and refine sales techniques.
Regional Solutions Consultant
FedEx Office
04.2015 - 10.2023
- Served as a trusted advisor for over 200 contacts, providing strategic insights and recommendations based on in-depth analysis of their unique business challenges and opportunities.
- Developed tailored product solutions to enhance customer satisfaction and drive sales growth while consistently meeting revenue targets.
- Collaborated with cross-functional teams to design and implement customized print solutions for customers in various industries.
Telemarketer & Trainer
Merchant Services USA
06.2009 - 02.2015
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Trained new telemarketers on effective communication techniques and sales strategies.
Sales Agent
Primerica Financial Services
05.2006 - 08.2012
- Delivered product presentations to clients, and conducted comprehensive needs analyses to identify client goals and objectives, ensuring tailored recommendations.
- Fostered strong client relationships through regular follow-ups and personalized service, increasing customer loyalty.
- Mentored new agents in sales techniques and compliance practices, promoting a culture of knowledge sharing.
- Implemented innovative marketing initiatives to attract prospective clients, expanding the agency's outreach efforts significantly.
Teacher - 6th Grade
Osborn School District
08.2004 - 05.2007
- Designed and implemented engaging lesson plans aligned with curriculum standards
- Assessed student progress regularly, adapting teaching methods to meet individual needs effectively.
- Collaborated with colleagues to plan interdisciplinary units that connected subjects and promoted deeper understanding for students.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Education
Bachelor of Arts - Spanish
Southern Connecticut State University
New Haven, CTBachelor of Science - Elementary Education
Southern Connecticut State University
New Haven, CTSkills
- Revenue growth
- Proficient in CRM software
- Collaborative teamwork
- Strategic problem-solving
- Strong organizational skills
- Detail-oriented approach
- Adaptability and flexibility
- Full-cycle sales process
- Effective communication
- Contract management
- Engaging sales presentations
- Customer retention
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
Interests include hiking, gardening, reading, music, softball, beach volleyball, cooking, DIY projects, board games, puzzles, and attending Arizona Diamondbacks games
Timeline
Regional Account Manager
Federal Express Corporation
10.2023 - 06.2025
Regional Solutions Consultant
FedEx Office
04.2015 - 10.2023
Telemarketer & Trainer
Merchant Services USA
06.2009 - 02.2015
Sales Agent
Primerica Financial Services
05.2006 - 08.2012
Teacher - 6th Grade
Osborn School District
08.2004 - 05.2007
Bachelor of Arts - Spanish
Southern Connecticut State University
Bachelor of Science - Elementary Education
Southern Connecticut State University
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